IT Business Systems Analyst

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

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Job Summary

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions.

Major Tasks, Responsibilities, and Key Accountabilities

• Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
• Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
• Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
• Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.
• Coordinates communication with the client and prioritizes delivery of IT services.
• Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.
• Assists with scope definition and implementation of a solution.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel 5% to 20% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• 3-5+ years' proven experience as a BSA in the Marketing and Sales domain or in a similar role – REQUIRED
• 3+ years proven experience implementing IT solutions including processes, applications, data, and technology - REQUIRED
• Strong knowledge of working with integrated applications in an agile environment - REQUIRED
• Proven ability to handle and prioritize multiple projects and meet deadlines - REQUIRED
• Understanding of system interfaces and documenting functional requirements - REQUIRED
• Collaborating with developers and stakeholders to test and verify that solutions meet business requirements - REQUIRED
• Experience in a distributed team environment with IT change management processes established - PREFERRED
• Experience with Marketing technology tools such as Marketing Cloud, Form Assembly, etc. - PREFERRED
• Experience with Data Visualization tools such as PowerBI and Tableau to help formulate trends and predict outcomes - PREFERRED
• Experience with Oracle EBS Application Modules or other ERP Systems like SAP - PLUS
• Experience with CRM such as Salesforce, Dynamics, etc. - PLUS
• Experience with Jira, ServiceNow, Azure DevOps – PLUS
• Experience with solutioning business processes with automation including AI - PLUS
• Formulating ROIs and evaluating Cost Savings - PLUS
• Track record of building solid and effective working relationships and trust of IT leaders
• Strong presentation and communication skills (written and verbal)

  This position may be remote, or hybrid based on location. The work is to be performed in Eastern Time 8-5.

  Eligible candidates residing in the greater Atlanta area will be asked to work two days a week in our Doraville, GA Field Support Center.

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