IT Business Support Specialist I

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. 

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.

Job Responsibilities

• Provide basic support for business applications, including troubleshooting issues and guiding users through resolutions.
• Deliver standard user training and respond to frequently asked questions using existing documentation.
• Engage with customers via email, phone, and chat to log, track, and resolve basic support requests.
• Escalate more complex technical issues to higher-level support or development teams as appropriate.
• Maintain accurate documentation of support interactions and resolutions to enhance the knowledge base.
• Contribute to process improvements by identifying recurring issues or opportunities for documentation updates
• Follows routine assignments in accordance with established procedures and guidelines to address standard problems.
• Analyzes basic information to support work-related decisions; escalates matters outside defined scope as appropriate.
• Individual contributor performing work under direct supervision.
• Performs all other duties as assigned by management.

Education

• High school diploma required; Bachelor’s preferred

Experience

• Typically requires 0-2 years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

Pay Range & Benefits

$37,336.00 - $52,270.40 Annually

The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts