IT Business Analyst

NVIDIA is seeking an analytical Business Analyst for End User Support, a critical function in Information Technology. As a Business Analyst, you will drive the design, delivery, management, and improvement of IT services to meet Employee Experience needs. You will play a pivotal role in aligning IT services with business requirements, ensuring effective service delivery, improving the end-user experience, and championing clear, consistent communication and reporting to all relevant team members. At times, you will step in to lead key areas of IT End User Support such as Service Efficiency, Productivity and Operational Excellence. Agility is key for this role, along with a strong communication skill, and an ability to drive our programs

What you’ll be doing:

• Develop, document, and coordinate adaptable operational processes that align with Support Engineering and business strategies.

• Identify bottlenecks, inefficiencies, and automation opportunities to drive speed and scalability.

• Proactively establish and drive collaborative partnerships with NVIDIA business leaders and partners to ensure IT alignment, robust support for requirements, and enable future growth.

• Executing against roadmaps and improving operational mechanisms that drive a highly effective and efficient Support Engineering organization.

• Champion product and service innovations using data insights, analysis, and metrics.

• Drive efficiency in the IT processes, in partnership with the business, engineering team, and the IT Organization.

What we need to see:

• Bachelor's degree or equivalent experience.

• 5+ years of experience.

• Experience driving process efficiency or related field

• Experience in building trusted advisor relationships, influencing others and working effectively with people at all levels in an organization.

• Shown success in transformative alignment of process setting, translating strategy into actionable steps.

• Exhibits strong verbal and written communication skills accompanied by the ability to influence both directly and indirectly and build consensus throughout the business.

• Knowledge of communications standard processes and willingness to develop strategies and complete plans.

Ways to stand out from the crowd:

• Operates with a high level of intellectual curiosity, demonstrating a startup personality that is proactive, hands-on, driven, strategic, accountable, ethical, collaborative, hard-working, and productive

• Track record of driving business outcome and successful implementations, sales, strategies, requiring collaboration across different team members

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables outstanding creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for exceptional people like you to help us accelerate the next wave of artificial intelligence.

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Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 124,000 USD - 195,500 USD.Applications for this job will be accepted at least until November 18, 2025.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.