At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
We are seeking a motivated and organized Manager to join our IT Asset Management (ITAM) team. The ideal candidate will have experience in hardware asset lifecycle management, risk and governance frameworks, and process automation. This role will oversee asset operations and services for end users at Freddie Mac’s McLean, VA office, focusing on streamlining processes, driving cost savings, improving efficiency, and ensuring compliance through strong documentation practices. The Manager will ensure risk mitigation, optimize asset utilization, and implement best practices to support our team’s objectives.
Our Impact:
- Freddie Mac’s IT Asset Management (ITAM) team is essential in achieving the company’s business goals by closely overseeing and managing all end-user hardware assets throughout their lifecycle.
- The team proactively addresses technology needs, maintains accurate inventory, and efficiently deploys devices to support seamless operations across the organization.
- By managing every stage of the asset lifecycle—from procurement and deployment to maintenance and retirement—ITAM ensures employees always have access to the technology they need.
- Through diligent asset tracking, strong governance controls, robust documentation, and continuous process optimization, the team delivers cost-effective solutions, reduces risk, and empowers end users to perform at their highest potential.
Your Impact:
- Implement the mission of IT Desktop Hardware Asset Management by maintaining hardware assets across the enterprise and providing exceptional end-user support.
- Lead the lifecycle management of desktop and mobile asset platforms, including procurement, deployment, maintenance, returns, and disposal.
- Identify and implement opportunities to improve process and procedure efficiency through automation tools, workflows, and scripting (PowerShell).
- Ensure risk management practices are embedded in ITAM operations, including compliance with regulatory requirements, internal controls, and governance frameworks.
- Oversee equipment evaluations, imaging, data retention, and disposals, ensuring compliance with organizational policies and industry standards.
- Provide support for onboarding, tech refresh, and replacement requests, including deployment, relocation, and return of assets.
- Maintain accurate records of IT hardware assets using the ServiceNow HAM module and conduct periodic inventory audits and reconciliations.
- Develop and maintain comprehensive documentation for all ITAM processes, ensuring transparency, audit readiness, and adherence to governance standards.
- Process hardware requests and orders in coordination with procurement and vendor teams, running workload through a ticketing system.
- Collaborate closely with IT support, facilities, finance, and security teams for asset allocation and tracking, and assist with reporting on asset metrics and utilization trends.
- Physically handle and move IT equipment, lifting up to 50 lbs. as needed during deployment, retrieval, and inventory processes.
Qualifications:
- 6+ years of experience with IT Hardware Asset Management (preferred)
- Bachelor’s degree in information technology, related field or equivalent work experience (preferred)
- Solid understanding of ITAM principles encompassing physical, financial, and contractual aspects.
- IAITAM certifications (CHAMP, CITAM) or other IT hardware-focused certifications a plus
- Knowledge of SCCM, ServiceNow, CMDB, and Workspace One.
- Proficiency in PowerShell scripting for automation, reporting, and operational tasks.
- Experience in process automation and workflow optimization within ITAM environments.
- Strong documentation skills to support roadmaps, governance, compliance, and audit requirements.
- Understanding of risk management principles and governance frameworks in IT asset operations.
- Experience with Microsoft Office Suite.
- Ability to build and report relevant metrics/trends.
Keys to Success in this Role:
- Master Prioritization & Multitasking: Effectively balance multiple workstreams, deadlines, and stakeholder needs while maintaining high-quality outcomes.
- Adapt Quickly to Change: Demonstrate agility in shifting priorities, solving problems on the fly, and making sound decisions in fast-moving environments.
- Proactive Stakeholder Engagement: Build strong relationships, communicate early and often, and ensure transparency across all levels to drive alignment and trust.
- Innovate While Ensuring Compliance: Identify opportunities to improve processes and introduce efficiencies through automation and scripting, while consistently upholding regulatory, policy, and governance requirements.
- Detail-Oriented & Collaborative: Maintain strong attention to detail, deliver accurate and reliable work, and foster a collaborative team culture that supports shared success.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $114,000 - $172,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.