For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Job Roles
- Administers the Clinical Management Information System and/or other systems as needed.
- As a member of the IT department, supports IT colleagues in all areas (Help Desk, Technical Support, Information Systems, and Training).
- As warranted, visit clients on-site to provide needed support solutions/shadowing.
- Assists in the preparation, presentation, and/or coordination of applications training for FHCSD staff.
- Develops processes, procedures, and protocols for the IT department to ensure effective and efficient methods of providing support.
- Enhanced maintenance of stored procedures (MS SQL) for recurring business intelligence reporting.
- Ensures policies and procedures are reviewed annually for IT Operations.
- Identify, distinguish, and prioritize incidents, problems, and changes required for the best resolution of client support requests.
- Maintains CLMS, license renewals, and maintenance and support contracts.
- Participates in Quality Assurance testing in support of IT Change Management/Release processes. -
- Performs other duties as assigned.
- Provide project management support for new projects or upgrades to IT data communication, network services, and other systems.
- Provides support for intranet development and in-house developed systems (CMIS/EHR)
- Represents the IT Operations on committees and at meetings as appropriate.
- Research problems and technologies to directly support the resolution of client support requests.
- Serves as liaison between IT and Prenatal Support Services and Care Coordination Services.
- Write documentation and procedures for existing FHCSD data communication, network services, and other systems.
- Write documentation on solved problems, procedures, and frequently asked questions.
Requirements:
- Associate’s Degree in Computer or Information Systems related field from a two-year college or technical school, or 2 years equivalent information systems experience required.
- A high school diploma or GED equivalent is required.
- Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
- Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursements are governed by policy.
Experience/Specialized skills (including Language)
- Bilingual (English/Spanish) preferred.
- Knowledge of change management procedures and processes
- Knowledge of Internet technologies.
- Must be detail-oriented and committed to providing work of consistently high quality
- Must be self-sufficient, innovative, and able to work under minimal direct supervision.
- Proficient in the use of office productivity software and applications
Rewards:
Job type: Regular Full Time
Competitive Salary with Excellent Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave, and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs
#IndIT
We are excited to share that the salary range for this position is:
21.00 - 25.995
Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.