A little about Capital Power
Capital Power (TSX: CPX) is dedicated to Powering Change by Changing Power. This north star guides our ambitions, focus, and actions as we transform our energy system. We're a growth-oriented North American energy company headquartered in Edmonton, Alberta. Our team safely delivers, builds, and creates balanced energy solutions for customers across North America.
Our people are at the core of our journey to deliver reliable, affordable, and lower-carbon power solutions. We provide purpose-driven work in a safe and inclusive environment, and we live by our North Star. With us, your contributions matter – we want you to be empowered to innovate, collaborate, and ultimately drive results. We're here to partner with you so you can learn, grow, and forge a career that's meaningful to you. Join us in powering North America!
Your Opportunity
One Temporary (Up to 16 Months) Full Time Position.
Capital Power Corporation is currently seeking an innovative and results-oriented individual to join our IS Office 365 Support team!
Reporting to the Office 365 Support Manager, the O365 Support Analyst acts as the support resource for all customer support needs for the O365 platform within Capital Power. The scope of work is primarily system support requiring technical expertise in administration of the environment, taking support calls from business users, training users, and guiding users on how to best use the O365 platform. The successful candidate is self-directed with the desire and ability to work in a collaborative environment.
You will contribute to our team by
Performing administration, support, and configuration of Microsoft O365 for Capital Power.
Providing highly responsive primary customer-focused O365 Support services for all Capital Power users (via phone, email, and in-person).
Creating and delivering training to end users for O365 applications.
Providing support services for both operations and capital project initiatives.
Understanding and following IT processes and practices.
Driving adoption by understanding business challenges/processes and addressing these with the approved Office 365 solutions.
Participating in the resolution of technical problems and apply appropriate trouble-shooting skills and ensure best-practice steps are followed.
Ensuring correct execution of support procedures is followed by adhering to documented processes and procedures, increase efficiency where possible.
Ensuring that any anomalies are escalated to the manager.
Ensuring all changes follow the change management process and are documented and approved.
Collaborating with other team members within IS to increase collaboration and level of support provided by the O365 Support team.
Building relationships with clients to better support their needs.
What you will bring to the role
Education:
Student in Computing Science, Computer Engineering, or Management Information Systems.
Being scheduled to complete at least 3rd year of education will be an asset (approx. 80 credits).
Experience:
Superior problem-solving skills.
Excellent written and verbal communication skills.
Success at working in a team environment where a customer obsessive culture is paramount.
Commitment to meet and exceed individual and team KPIs.
Demonstrated professionalism in resolving customer issues.
Experience in providing support to business users.
Ability to adapt and improvise while taking a methodical approach to troubleshooting.
Technical Skills:
Understanding of O365 platform.
Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
Knowledge and skilled troubleshooting in Microsoft 365 and Power Platforms (Teams, SharePoint ( Libraries, Lists and Metadata), OneDrive for Business, O365 Apps, PowerApps, Power Automate).
Design and creation of PowerShell scripts to automate administration of the environment is an asset.
Understanding of Enterprise Information Management concepts and processes.
Working Conditions:
Hybrid Office/Work from home position, with possible very minimal travel to meet business users at Capital Power facilities or other offices.
Additional Details:
Hours of Work: 8 hours a day, 40 hours a week
Union: CSU52 (SEP-IT)
Wage: $33.04
In order to be considered for this role you must be legally eligible to work in Canada.
The successful candidate for this position will undergo an education verification, reference checks and criminal record check.
Capital Power employees that refer a successful candidate for this position are eligible for a $500 Referral Reward!
We believe that creating a culture that supports employee physical, mental, financial, and social wellbeing is critical to our success. That is why we provide flexible and affordable employee benefits, retirement savings, and paid time off programs. We also provide comprehensive onboarding, training, and programs supporting your career development.
Depending on the posting requirements relocation assistance may be available.
How To Apply and Next Steps
Capital Power only accepts resumes via online application at www.capitalpower.com/careers. If you choose to submit your resume by any other means, we cannot guarantee that your application will be considered for vacancies.
Applicants with disabilities who require a reasonable accommodation to complete their application can request accessible formats, communication support, or other accessibility assistance by contacting careers@capitalpower.com.
Capital Power is committed to providing a fair and transparent hiring process. We recognize and embrace the value of diversity and hire employees with the appropriate skills, experience and knowledge for each position.
Thank you for taking the time to apply and expressing interest in powering a sustainable future with Capital Power! We wish that we could personally respond to everyone who applies; however, it is our practice to contact only those individuals selected for interviews.