Irish Speaking Customer Service Advisor

🎯 What We’re Looking For

Fluent Irish (Gaeilge) speaker
Strong English communication skills
A friendly, patient, and helpful attitude

💼 What We Offer
Permanent contract with a competitive salary of €30 432 per year
40 hours per week on a rotational shift pattern

🌟 Hybrid working 4 days in office with 1 day at home.

🕒 Shift Details: Rotational shifts across:

o Monday to Friday: 6am–9pm
o   Saturday: 8am–6pm
o   Sunday & Bank Holidays: 10am–6pm

o Full flexibility is key to success in this role.

Job title:

Irish Speaking Customer Service Advisor

Job Description:

🎁 Why you’ll love working with us:  

• A starting salary of € 30 432,00 per annum

• Internal career progression and development opportunities – most of our management team started with us as Advisors!
• 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
• Life Assurance cover, covering x2 of your salary after qualifying period
• Access to the Capita Pension Scheme
• Access to our Employee Assistance Programme
• Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!
   

📞What you’ll be doing: 

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. 

• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.

• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately
• Dealing with a wide range of queries across telephony / email / web chat / channels
  
  🌟 Hybrid working 4 days in office with 1 day at home.

🔍What we’re looking for:

• Previous experience within a similar role, ideally with experience of working with Social media platforms
• Excellent communication skills
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs

• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution

🏢About Capita :

Capita is a leading provider of business process services, driven by data, technology and people. 

 
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. 

We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. 

👉 What we hope you’ll do next: Choose ‘Apply now’ to complete our short application form. We can’t wait to learn more about you! 

Location:

Clonakilty

,

Ireland

Time Type:

Full time

Contract Type:

Permanent