IRD Supervisor (Seasonal)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honor the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club. In year 2, this will be supplemented with a Marina.

About the location
Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honour the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club. 

About the role
The In Room Dining Supervisor is responsible for overseeing daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role supervises the IRD and Gingers team, coordinates with kitchen and other F&B outlets, and ensures all service standards and brand guidelines are consistently met.

What You Will Do 
Supervise and coordinate all In Room Dining orders from preparation to delivery, ensuring accuracy, presentation, and timeliness.
Monitor service standards, cleanliness, and product quality according to brand guidelines.
Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations.
Oversee minibar operations, including restocking, inventory control, and billing accuracy.
Handle guest feedback and resolve complaints in a courteous and efficient manner.
Maintain accurate records of sales, inventory, and costs.
Support the IRD Manager with reports, menu updates, and training materials.
Be engaging and actively contributing to the service whenever needed.

What You Bring 

• Relevant experience in In-Room Dining, Guest Experience, or a Call Center environment is essential for this position.
• Experience in a luxury hotel or similar high-end hospitality setting is preferred and considered a valuable asset.
• Ability to stay highly organized and manage multiple tasks simultaneously in a fast-paced, dynamic environment.
• Familiarity with Micros or similar POS systems is required to process orders and manage guest interactions efficiently.
• Fluent in English. Greek is a strong plus.

What We Offer 

• Competitive Salary and comprehensive Benefits Package. 
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services. 
• Ticket Restaurant monthly allowance. 
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide. 
• Employee Recognition Program. 
• Opportunities for Global Travel through Task Forces and Transfers. 
• Access to Four Seasons global Training & Development programs.

All applicants must possess the legal right to work in Greece.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.