Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
As part of Haleon Trading Services, this role requires adherence to current Haleon GxP and Quality compliance procedures.
Key Responsibilities
Responsible for optimising delivery of services to customers through continuous improvement and implementation of process efficiencies
Customer relationship management for escalations
Ensuring there are no, or minimal delays to the Supply Chain as a result of invoice/NOP/PO/STO or data activities.
Ensuring that any corrections required are completed timely and in alignment with Quality, Compliance and Finance requirements
Implementing change to business and data processes, ensuring quality financial and logistical data to support invoicing and accounting processes
Managing service delivery end to end through teams to the markets
Maintain key data sets within ECC.
Raise manual demand in alignment with the agreed exceptions process.
Run reports to monitor performance, data correctness and alignment across multiple systems.
Driving the closure of open issues and escalations ensuring preventative measures are in place to prevent reoccurrence
Building effective relationships with Genpact and work cross functionally with key areas such as QSC and LOC’s, Logistics, Finance and Supply Chain teams and Sites
Daily Performance monitoring of KPI’s and identify process improvements or training requirements of Genpact team.
Ensuring all processes are documented & maintained across the team; and full GxP testing is carried out to ensure effective controls are in place and that all processes and systems are and remain fully compliant
Ensuring controls & processes, including Sox, operate in compliance with the Group Internal Control Framework or other policies / compliance requirements e.g. GxP
Where applicable, Supervising BPO partner (Genpact) deliverables and daily performance monitoring of KPI’s and SLA’s to identify process improvements or training requirements.
Applying personal resilience, prioritization, collaboration, and time management to deliver team and wider GFS objectives / KPIs / roadmap
Working collaboratively across GFS and other Haleon teams, always avoiding siloed working
Building a wide network of stakeholders across Finance and non-Finance teams, managing escalations and ensuring feedback is gathered regularly
Building sustainable processes using robust governance, escalation routes, clear RACIs and regularly maintained documentation (e.g. SOPs, policies, learning plans)
Supporting control remediation where necessary
Ensuring audit queries (internal, external, financial, non-financial) are answered adequately and in a timely manner
Why you?
Basic Qualifications:
We are looking for professionals with the required skills to achieve our goals:
University degree – Finance/Accounting/Economic or relevant
Preferred Qualifications: Bachelor’s degree or equivalent
2/3 year experience of supply chain processes to include Trade Route principles, Invoicing and Credit Notes; Transfer Pricing is a distinct advantage
Experience of working in a controls / Sarbanes Oxley environment
Experience with SAP
Supply Chain and / or FMCG industry experience
Experience of working with outsourced BPO providers
Knowledge and experience with data setup/maintenance for SAP trade routes, 3rd party supplier pricing and other finance data relating to subcontracting
If you feel this is your next career step, apply!
Job Posting End Date
2026-05-13
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.