Investigator Support Assistant

LabCorp is seeking an Investigator Support Assistant to join our team at Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022

Work Schedule
As per business requirement:

Rotating shift- AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST office based.

Night shift – Home based.

Job Responsibilities

• Provide timely execution of delegated tasks and ongoing operational support to the Global Investigator Support (GIS) department.
• Maintain patient safety as the top priority in all day-to-day activities and promptly escalate any patient safety concerns.
• Manage, organize, and ensure timely communication with investigator sites or representatives via email or other approved communication channels, per assigned workflows.
• Support GIS and GIS Coordinators with administrative activities requested by investigator sites or their representatives.
• Prepare and deliver airway bills and shipping documentation as requested.
• Follow up on samples delivered in error and coordinate with appropriate departments until resolution.
• Communicate Specimen Pending Arrival Reports to investigator sites and request shipment as required.
• Assist investigator sites with Investigator Portal or Sponsor Portal access, login issues, and related inquiries.
• Compile and distribute communications to investigator sites regarding new or updated policies and procedures.
• Support query resolution responsibilities assigned by the Global Investigator Services team.
• Search, update, and maintain accurate investigator site data within internal systems for follow-up activities.
• Escalate information received from investigator sites to assigned global coordinators as required.
• Resolve simple to moderate system-generated or globally assigned hold issues.
• Investigate and respond to project-related inquiries via email or other approved communication channels.
• Ensure compliance with departmental procedures, company standards, and regulatory requirements.
• Document service failures and collaborate with global teams to resolve issues; escalate unresolved matters to management as appropriate.
• Maintain training records, update training folders, and review SOPs and controlled documents in a timely manner.
• Track, analyze, and report workflow metrics per management-defined timelines.
• Participate in continuous learning initiatives and complete onboarding, mandatory corporate, departmental, and compliance trainings.
• Attend mandatory meetings and participate in ongoing training related to process or system updates.
• Perform additional duties as assigned.

Essential Skills

• Strong written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• High attention to detail and strong documentation skills
• Customer-focused approach with a strong emphasis on patient safety
• Ability to follow defined workflows and standard operating procedures
• Proficiency in basic computer applications and internal systems
• Strong problem-solving and escalation judgment

Good to Have Skills

• Experience supporting clinical research, investigator sites, or laboratory operations
• Familiarity with shipment coordination, airway bills, and specimen tracking
• Experience working with portals such as Investigator or Sponsor Portals
• Exposure to quality, compliance, or service management processes
• Prior experience in a global or cross-functional support environment

Minimum Qualifications

• Bachelor’s or Master’s degree or equivalent education/experience
• Basic understanding of clinical research and/or operational support functions
• Ability to communicate effectively in English
• Willingness to work in a regulated environment with strict compliance standards

Preferred Qualifications

• Prior experience in clinical research support, laboratory services, or healthcare operations
• Experience working with global stakeholders and investigator sites
• Familiarity with SOPs, quality documentation, and compliance-driven environments

Additional Job Standards

• Adherence to company policies, departmental guidelines, and regulatory requirements
• Commitment to patient safety and quality standards at all times
• Willingness to engage in continuous learning and process improvement
• Ability to work effectively within a global team structure
• Flexibility to support evolving business needs and operational priorities

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.