Labcorp is seeking a Site Support Assistant to join our team at Bangalore
Rotational shifts (including night shifts 9 PM - 6 AM)
Ensure patient safety remains the top priority in daily operations
Promptly escalate any patient safety issues requiring resolution
Manage, organize, and ensure timely communication with investigator sites or their representatives
Provide administrative support to Global Investigator Services (GIS) and coordinators
Prepare and deliver airway bills and shipping documentation
Follow up on delivery errors and coordinate with appropriate departments until resolution
Communicate specimen pending arrival reports and request shipments
Assist with Investigator Portal or Sponsor Portal access and related queries
Compile and communicate updates on new policies or procedures
Support query resolution activities
Update databases with accurate site information for follow-ups
Escalate information to assigned global coordinators as needed
Resolve simple to moderate system-generated hold issues
Investigate and respond to project-related queries via communication channels
Ensure compliance with departmental guidelines and company standards
Document service failures and collaborate with teams for resolution
Escalate unresolved issues to management when necessary
Maintain and update training documentation
Review SOPs and related documents in a timely manner
Track and report workflow data within agreed timelines
Maintain continuous learning objectives
Complete onboarding and mandatory corporate/departmental training
Attend required meetings
Participate in ongoing process and system training
Perform all other duties as assigned
Bachelor’s degree or equivalent work experience
Strong written and verbal communication skills
Good organizational and multitasking abilities
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to work in a team-oriented environment
Strong attention to detail and problem-solving skills
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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