Position Responsibilities:
Manage GIFS’ Special Investigation Unit (SIU) states’ departments of insurance (DOI) fraud referral and annual reporting processes/submissions.
Serve as the primary contact for DOI and law enforcement inquiries.
Remain current on states’ SIU requirements and regulations, providing guidance / training as required.
Maintain appropriate records/case files of SIU activity and DOI interactions.
Collaborate with outside counsel to update and file the John Hancock Anti-Fraud Plan with required states.
Manage the annual Anti-Fraud training module to include its content, testing, release and tracking.
Be the subject matter expert/administrator of GIFS’ case management database, to include system changes, training, reporting, and dashboards.
Provide operational support/administrative assistance to GIFS’ practice area directors.
Work case assignments of varying complexity regarding internal and external fraud (e.g., fraud, misconduct, sales/market issues, etc.) involving employees, agents/distributors, and others.
Conduct investigations with the highest degree of professionalism, confidentiality and quality.
Conduct interviews of pertinent individuals, obtain and review physical documentary and forensic evidence.
Demonstrate strong information gathering and analysis skills across various types of sources, including Company databases, Internet sources, and external providers.
Communicate and present investigation findings by way of well-written, accurate, concise and objective reports.
Prioritize case load in accordance with GIFS’ and requester needs while regularly communicating findings and investigation status.
Manage investigation case file opening, closing, document flow, and record retention in accordance with GIFS’ and Company policy.
Acquire knowledge and remain current on Company products and Requester operations.
Maintain and expand knowledge of investigative techniques, technology, database resources, industry developments, compliance issues, Privacy laws and other relevant legislations.
Required Qualifications:
Bachelor’s degree minimum; 5 -15 years of relevant experience
Experience leading teams to superior execution
Ability to interface with and influence stakeholders at various levels of seniority across business and functional boundaries to achieve objectives
Strong facilitation skills with the ability to be both co-operative and collaborative while understanding when assertive and directive behavior is required
Ability to exhibit good judgment and handle sensitive/confidential information
Experience with analyzing information/data and developing frameworks/methodology to drive decision-making; strong problem solving and analytical skills
Ability to grasp business and technology concepts of increasing complexity
Good understanding of technology space, particularly FinTech; interest in emerging technologies
Demonstrated initiative; ability to collaborate across teams and divisions
Comfortable working in an unstructured environment where concepts and ideas will be designed and tested in an accelerated timeframe
Excellent communication skills, ability to present complex ideas clearly and experience with presentation preparation
Passion for innovation and a high degree of comfort with ambiguity
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
USA, Massachusetts - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$90,225.00 USD - $162,405.00 USDIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)