Investigation Manager - Syria Damascus or Aleppo

General Description of the Programme:

Established in 1977, GOAL is an international humanitarian and development agency, committed to working with communities to achieve sustainable and innovative early response in crises, and lasting solutions to poverty and vulnerability. GOAL has worked in over 60 countries and has responded to almost every major humanitarian disaster. We are currently operational in 18 countries.

GOAL began operations in Syria in 2013 responding to the acute needs of conflict-affected communities. GOAL's areas of operations include but not limited to Aleppo, Idleb and Lattakia Governorates, and is expanding to new governorates in Syria. Programmes focus on Food and Nutrition Security, WASH, Shelter, Livelihoods/ERMS and Emergency Response with an emphasis on cash and voucher modalities. GOAL Syria implements its programmers directly, with over 500 staff based in Syria, and through Syrian NGO partners. GOAL's programme works at the household and community levels to improve community resilience and household coping strategies

Job Purpose:

Working within the GOAL Syria Investigation Department, the main function of the Investigation Manager (IM) is to support the Investigation department to ensure that GOAL Syria’s investigation systems are implemented effectively. Ensure all allegation received from accountability team is being logged in the investigation database with the relevant information. A part of the role is to ensure a systematic reporting on investigation data, as well as for GOAL’s Partner organizations.

On the other hand, the IM’s workload will be to ensure that GOAL’s investigation reports are summarized as per donor rules and regulation, ensuring the investigation data are properly managed and documented into the investigation record with close coordination with the investigation team. Ensures investigation strategies, plans and approaches are met. Leads in Serious, Sensitive and Safeguarding Committee meetings. Follow up on the serious complaint’s committees’ recommendations, including connecting with GOAL different departments to provide guidance and support to address these recommendations.

Lastly the IM will be responsible to provide and manage the Safeguarding cases from protection background and experience with high sensitivity and confidentiality.

 

Duties, objectives and competencies

Investigation Oversight & Case Management

The Investigation Manager will oversee the full lifecycle of investigations, ensuring that allegations received through community feedback mechanisms are properly recorded, assessed, and managed in line with established procedures. This includes maintaining robust systems for tracking cases, documenting findings, and ensuring that all actions are completed and reported. This role requires ensuring that investigation processes are systematic, transparent, and compliant with organizational standards.

Systems Strengthening & Strategic Development

A key aspect of the role is to continuously improve investigation systems, tools, and processes. The Investigation Manager will develop and maintain tracking systems, ensure adherence to data protection standards, and introduce improvements that enhance efficiency and transparency. The role will also involve conducting periodic reviews of investigation practices and providing strategic recommendations to strengthen organizational systems and mitigate risks.

Strategic Coordination:

Working closely with senior management and cross-functional teams, the Investigation Manager will lead on the handling of serious, sensitive and SG cases, ensuring effective coordination and timely resolutionThe role will support strong collaboration with internal departments and partners to ensure consistent, high-quality outcomes.

Reporting & Compliance

The role will be responsible for developing and delivering clear, concise, and strategic reports for senior management and donors. This includes regular reporting on investigation cases, trends, and outcomes, as well as ensuring that all reporting requirements are met in a timely and accurate manner. The Investigation Manager will also contribute to the development and refinement of policies, procedures, SOPs, and reporting frameworks to enhance organizational compliance and accountability.

Leadership & Team Management

The post holder will lead and manage the Investigation Unit, providing technical oversight, guidance, and continuous capacity building to team members. The role will also extend to strengthening the investigation capacity of partner organizations through targeted training and support. By fostering a culture of accountability, professionalism, and ethical conduct, the Investigation Manager will ensure that teams are well-equipped to respond effectively to safeguarding and compliance challenges.

 

Requirements (essential)

• Bachelor’s degree in social, Humanities, Human Rights, law or other relevant fields
• 5 years’ experience in humanitarian field, preferable to be Investigation, Compliance and internal audit or related experience.
• At least 2 years’ experience in direct management for teams.
• At least 1 years’ experience in MEAL.
• Demonstrated ability to engage in Strategic Thinking and good knowledge of the complaints, proceeding and methods of evidence handling.
• Excellent communication and interpersonal skills, with previous experience in coordination activities.
• Fluency in Arabic.
• Fluency in English, strong English written, and oral competency required.
• Strong understanding of Child Protection and SGBV.
• Commitment to beneficiary accountability, humanitarian ethics, child protection and gender.
• Strong experience with writing and establishing reports.
• Analytical, structured mind and experience in data analysis.
• Demonstrated experience working with data analysis and presentation tools and programmes (Microsoft Office, CommCare, PowerBI).

Requirements (desired)

• A higher bachelor’s degree level (such as Master or a specialised technical Degree) in a Social, Humanities, Human Rights, law, financial and legal fields.
• Experience being a lawyer or legal consultant or experience with community or social affairs.
• Previous experience working in the INGO or humanitarian sector and understanding of the context of NW Syria, desirable.
• Familiarity with anti-fraud policies. 
• Certificate with CHS, Data Protection, and IHL.
• At least 1 years’ experience in protection or safeguarding.
• Experience in accountability, and/or internal audit functions.

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a Cover letter and an updated CV (no longer than four pages). Both must be in English.

Please note that only shortlisted candidates will be contacted.

GOAL has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with GOAL at the same grade level and with similar job descriptions, experience, and educational requirements.

Qualified female candidates are strongly encouraged to apply.

This position is for national candidates only.

The application deadline is 05 May 2026 however, you are encouraged to apply immediately as we will be reviewing applications on a rolling basis, therefore we may withdraw the position before the advertisement’s closing date if a suitable candidate/s is identified.

Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.  

GOAL does not accept any responsibility for the accuracy, errors or omissions of any of the information contained in translated advertisements by an independent party on other sites or through other channels.

General terms and conditions

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behavior protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behavior of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.  Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.  This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.

Thank you.