Assignment type: Internship
Start date: September 2026
Assignment duration: 6 months
Location: Veghel
Education level: Bachelor
Desired study: Industrial engineering, Business administration, International business or related
Language: Dutch/English
Vanderlande’s service proposition is the full set of service products, including digital services, offered to our customers. These services are combined to form either a Support Service Contract or a Site-Based Service Contract. As our portfolio evolves and digitalization accelerates, we must ensure the proposition is clear, coherent, future-proof, and supported by a robust governance and readiness model for adding new services.
You will be performing this internship within the Service Excellence Department. This is a small global team that drives improvements for the different Service Teams around the world. This can be on Service Operations Support, Capability Management, Service Development and Strategy & Governance. Your mentor will be the Service Excellence Manager who is responsible for the Service Development scope.
In this central team you are connected to colleagues around the globe. Teams and roles that you can connect with are process engineers, either from the Service Desk or form Site Based Teams in the field, but also subject matter experts around the Service Organization and Technical experts from the ICT organization.
As a student you will deliver a structured assessment and design that addresses three core questions:
1. Current State
How is the service proposition currently defined and set up?
What are the building blocks, definitions, and how do services combine into contracts?
2. Future-Readiness
Is the proposition fit for the next 3–5 years (including digital services)?
What changes/additions are required (portfolio, definitions, packaging, pricing logic, dependencies, SLAs)?
3. Service Onboarding & Readiness
What requirements should be met before a new service is added to the proposition?
What does a standard implementation lead time look like (how many weeks before contract start should development/enablement begin)?
How do we ensure all activities are completed so the service is embedded and executable with quality?
Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com.