International Wire Services Manager

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

The International Wire Services Manager is responsible for leading and overseeing the organization’s back-office International Wire Services team.  This team provides the daily operational support in the processing of members’ international wire transfers including payment inquiries from branches and Member Services Support (MSS), balancing/reconciliation, daily settlement, and exception resolution.  The manager will serve as the primary contact for the International Wire Services department within SECU and for external partners such as vendors and industry groups.

Responsibilities:

• 25%: Lead a team of analysts and specialists documenting procedures, providing training, coaching and performance management.
• 25%: Manage daily operations to include exception resolution, daily settlement, and balancing/reconciliation.
• 20%: Provide first level support to branches and Member Services Support and escalate to vendor when applicable.
• 15%: Partner with key stakeholders during project development, assist in project execution, and production implementation and validation.
• 15%: Stay abreast of industry trends, best practices, compliance/rules updates, risk management, and represent SECU in vendor and industry groups. 

Required Education & Experience (Knowledge, Skills, & Abilities):

• Six years of payments experience
• Associate’s degree in Business, Finance, or related (or additional five years relevant payments industry experience in lieu of degree)
• Proficiency in Microsoft applications
• Working knowledge of OFAC and Regulation E/EFTA regulations

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Bachelor’s degree in Business, Finance, or related field
• Ten years of payments experience
• Management experience

Work Environment & Physical Requirements:

*Note: “Working Conditions” or “ADA” – open to other language

• Hybrid (In office as needed for meetings, training, team building)
• Sitting for prolonged periods
• Telephone for prolonged periods
• Computer for prolonged periods

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.