International Reservation Sales Agent – Rotating Shift

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role is ideal for someone who enjoys helping others, values clear communication and takes pride in delivering high-quality service. You will handle calls and inquiries in either Japanese or Mandarin, in addition to English. The role operates on a rotating shift schedule and includes one weekend workday, with two guaranteed rest days each week.

Responsibilities

• Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care.
• Provide detailed information about hotel offerings, policies and local attractions.
• Address customer issues and special requests with professionalism, escalating when needed.
• Maintain accurate records of guest interactions in CRM systems.
• Support reporting and operational tasks aligned with call center protocols.

Working conditions

• Rotating shift schedule that includes one weekend day.
• Two scheduled rest days per week.
• Daily working hours are 11 a.m. to 8 p.m.
• Flexibility in scheduling is required.
• Hybrid working arrangement available.

Preferred qualifications

• Fluency in English and either Japanese or Mandarin to support regional customer needs.
• Experience in customer service, call center, hospitality or retail roles.
• Strong verbal communication skills and a love for delivering excellent service.
• Enjoys interacting with people and helping resolve their needs clearly and efficiently.
• Passion for the hotel industry is a plus.

Benefits
Benefits are not one-size fits all which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.