Lyra health

International Critical Incident Services Coordinator (CIS Coordinator)

Johannesburg Full Time
About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Overview: 
This role is for a South Africa-based administrative coordinator within Lyra International’s central
Critical Incident Services (CIS) Team, within the Care Operations department.
The coordinator will support the Management teams and a team of Consultants servicing
Critical Incident Services and associated Clinical Services, with administrative duties in the
operational delivery of Care to Lyra’s global customers.
Remote: This is a remote role to be based in South Africa.
Wi-Fi: The individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.