Key accountabilities
Transaction Processing – processing high volumes of transactions within given focus area (typically accounts payable, central purchasing administration, master data management, document validation, or cash application – although this list is not exhaustive)
Customer Service - providing timely and meaningful responses to customers, suppliers and internal stakeholders, ensuring that their queries are professionally handled.
Compliance – ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to. Work within Service Level Agreements on a ‘right first time’ basis.
Issue Escalation – Escalate any issues or hurdles to line immediately to line management.
Continuous Improvement – highlight areas of inefficiency or bottlenecks to line management. Support on CI implementation projects when requested.
Financial & Non-Financial accountabilities
Providing services to various HM companies and geographies.
Consistently meeting personal processing targets – which vary depending on the process area.
Compliance
The role holder is expected:
To be fluent in Czech
To comply with all aspects of the Heidelberg Materials Compliance Policy.
To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place.
To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
To proactively manage health & safety of employees to continuously improve the company's health & safety performance.
To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
To comply will all aspects of the HR Policies and Procedures of the Company.