The Internal Communications Coordinator will support the day-to-day communications strategy for the Sailor Services and Voyage Travel Service (VTS) teams within Virgin Voyages. In this role, they will be responsible for creating and maintaining content for the Crew to keep people engaged, informed, and equipped to deliver exceptional service to our Sailors. This role will also support both the VTS Communications Manager and the Knowledge Lead in ensuring Crew-facing content is consistently accurate, up to date, and reflective of the latest operational and service standards.
This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.
Essential Responsibilities:
Work closely with the Sailor Services, VTS, and Commercial and Innovation teams to create and publish communications that inform Crew about initiatives and need-to-know information, enabling them to provide exceptional service to our Sailors.
Support the ongoing maintenance and refresh of Crew-facing Knowledge articles, ensuring content remains accurate, relevant, and easy to use.
Partner with the VTS Communications Manager and Knowledge Lead to identify content gaps and continuously improve the quality and clarity of information available to Crew.
Write and publish Sailor-facing communications for the team to utilize that are on-brand and factual, including talk tracks, email templates, and live chat responses.
Develop and maintain internal email templates to support consistent, accurate, and on-brand communication across teams.
Coordinate across VTS departmental teams to gather updates, validate information, and ensure alignment across all Crew communications.
Use available tools and platforms to verify accuracy and maintain consistency across communication channels and knowledge bases.
Organize content and information sharing amongst departments and internal stakeholders.
Proactively seek opportunities and feedback from the Crew to enhance communication and engagement.
Support the Internal Communications Manager - Operations & Change Management on communications initiatives.
Ensure all content utilizes correct grammar, spelling, punctuation, organizational style, and tone.
Assist with special projects and other departmental responsibilities as assigned.
Qualifications:
Strong written communication skills and attention to detail are a must
Proficient in using platforms commonly used for content management and organization (e.g. Airtable, Salesforce Knowledge, Google Suite).
Must be able to prioritize, organize, and follow up in a timely manner.
Ability to collaborate with multiple teams and Crew to find information and solutions.
Ability to use and/or learn standard software applications and in-house reservation systems.
Bachelor’s degree in Communications, Marketing or related field preferred.
Willingness to travel if needed.
What Matters to Us:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.
Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.