Intern, Remote Support

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Industry-based Learner (IBL) – Melbourne, Australia

Location: Hawthorn, Victoria

Employment Type: Full-Time, 12‑Month Fixed-Term Contract

We are looking for two motivated and enthusiastic Industry-based Learners (IBLs) to join the Rockwell Automation Technical Support Centre (TSC) in Hawthorn, Victoria. We design this one‑year programme for university students who have completed at least three years of study and seek to gain hands‑on experience in a professional engineering environment.

As an IBL, you will rotate through three specialised teams within the Technical Support Centre, working under the guidance and guidance of team supervisors and team leaders. You will develop your technical skills, customer service capability, and understanding of industrial automation technologies.

You will report to the Supervisor, Remote Support and have a hybrid schedule working in Hawthorn, Victoria, Australia.

Your Responsibilities:

• Use CRM systems to enter, track, and access customer support enquiries within required service times.
• Handle customer telephone enquiries using Cisco Jabber, ensuring professional responses.
• Log customer support requests into the Oracle Service Cloud CRM platform.
• Collaborate with engineers within the AP TSC and other Rockwell Automation personnel to deliver accurate responses to customer issues.
• Update Technical Support Engineers on customer enquiries and support needs.
• Provide low‑level technical support to customers, such as assistance with software licencing.
• Assist Technical Support Specialists by preparing or setting up diagnostic equipment for troubleshooting activities.
• Perform maintenance and operational responsibilities within the Technical Support laboratory as directed by the TSC Supervisor.

The Essentials - You Will Have:

• An educational background in electrical engineering, automation, computer systems, or a related discipline
• A genuine interest in industrial automation and a commitment to learning.
• Experience interpreting and responding to customer requests, and convey technical information to varied audiences.
• Experience evaluating systems for positive end-to-end customer experience and problem‑solving skills with Experience providing detailed troubleshooting and resolutions to users.
• Experienced in working independendtly while also contributing seamlessly within a remote, team‑oriented environment.
• A customer‑focused mindset and delivering high‑quality support services.

The Preferred - You Might Also Have:

• Experience in customer service through phone, email, or other communication channels.
• Teamwork or project experience gained through university or extracurricular activities.

What We Offer:

Our benefits package includes …

• It is a Paid internship with earliest start date for a duration of 12 months.
• Comprehensive mindfulness programmes with a premium membership to Calm

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalised wellbeing programmes through our OnTrack programme
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid #LI-JT1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.