Intern, Marketing Coordination

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Role

As our Marketing Coordination Intern, you'll be hands-on with the tasks that take place behind the scenes to generate marketing campaigns that put Delight.ai on the map in Korea.

• AI Automation Project

Over the course of the internship, you'll own one marketing AI project end-to-end. You'll identify an area of the current repetitive coordination work that slows down execution, design a solution using AI, and implement it. You'll bring an AI-first mindset to how we work — finding ways to automate the repetitive stuff (outreach, follow-ups, content) so the team can focus on what actually moves the needle.

• Daily Support Tasks

Beyond the AI project, you'll support the day-to-day execution of marketing activities, including content, campaigns, and partner coordination. Reporting to the APAC Field Marketing Manager, you'll assist with ongoing marketing tasks as they arise, keeping things running smoothly behind the scenes. You'll also work closely with the US team, communicating regularly to help align on priorities, timelines, and deliverables across markets.

 

You might be this person if

• You've had some hands-on marketing experience — whether in a digital, field, or events capacity — ideally at an IT or SaaS company, and you know what it actually takes to make a campaign or event land.
• You've used AI to get something done faster or better than you could have alone, and you're always looking for the next way to push it further.
• You meet someone new and already know how to make them feel welcome. Networking doesn't feel like work — it just feels like talking.
• You see a gap in how things are running and fix it before anyone asks you to.
• You're as comfortable building a tracker as you are working a room, and you use both to get things done.
• You get genuinely curious about AI, customer experience, and enterprise tech — not just because it's the job.

You need to have

• Hands-on experience using AI tools in real work — not just writing or editing, but automating, organizing, or problem-solving with them.
• Experience with tools such as Excel, Salesforce, or similar platforms.
• Strong organizational skills, with the ability to manage multiple workstreams without dropping threads.
• A natural ability to connect with people and communicate clearly, both in person and in writing.
• Business-level English proficiency.

Nice to have

• Prior marketing internship experience, ideally in a tech or SaaS environment.
• Familiarity with Claude and its tools — including Claude Code and Cowork — with a genuine interest in building automation workflows using them.
• Genuine interest in B2B SaaS, AI, or the enterprise tech space.
• Currently pursuing a Bachelor's degree in Marketing, Business, Communications, or a related field.

What you'll gain

• A head start on becoming an AI-first marketer, building the skills and mindset
• Real, end to end B2B marketing experience at an AI-first global startup.
• The chance to design and run AI-powered marketing workflows — not just execute them.
• The experience of working as part of a global one-team culture, collaborating closely with teammates in the US and contributing to a shared mission across borders.

Working Conditions Details

• Duration: 3 months, starting ASAP, with the possibility of extension after discussion

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on an existing product. We're rebuilding what customer experience means in an AI-first world, and we're doing it with a decade of data, infrastructure, and trust that no startup can replicate. This is a rare chance to join a company mid-reinvention, contribute to something real, and come out the other side knowing exactly how great AI products get built.

Learn about Sendbird Agentic AI here and here

Learn about Sendbird