Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Contribute to building and evolving Genesys Business Messaging Web Messenger experiences that power real-time customer engagement at scale. This role supports the development of intuitive, high-performance web interfaces and backend services that improve how businesses connect with their customers. Working within a collaborative engineering environment, you will gain hands-on exposure to modern development practices, cloud-based architectures, and AI-driven customer experience platforms. At Genesys, you will be part of a global team focused on delivering empathetic, scalable solutions that directly impact millions of user interactions. This internship provides a strong foundation for career growth through real product ownership, mentorship, and exposure to enterprise-grade systems.

Key Responsibilities:

• Develop user-facing features that enhance performance, usability, and responsiveness of web messaging interfaces
• Contribute to backend services that support scalable, reliable messaging functionality
• Collaborate with cross-functional teams to translate product requirements into functional solutions
• Design and execute test cases to ensure product quality, stability, and performance
• Troubleshoot and resolve defects to maintain high system reliability
• Participate in code reviews to improve code quality and engineering standards
• Support automation initiatives that improve development efficiency and testing coverage
• Engage in agile development processes, including sprint planning and stand-ups

Required Qualifications:

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science or a related field
• Foundational knowledge of programming languages such as JavaScript, Java, or Python
• Understanding of web development concepts including HTML, CSS, and modern frameworks
• Familiarity with data structures, algorithms, and object-oriented programming principles
• Exposure to version control systems such as Git
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a team-oriented environment

Preferred Qualifications:

• Experience with front-end frameworks such as React or Angular
• Basic understanding of backend development and RESTful APIs
• Familiarity with testing frameworks and automation tools
• Exposure to cloud platforms or CI/CD pipelines
• Interest in AI-driven customer experience technologies and messaging platforms

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.