Job Description
We are seeking a proactive and detail-oriented Business Operations & Governance Intern to join our team. This role is designed for a candidate with a business background who excels at coordination, stakeholder management, and process oversight. You will play a vital role in ensuring that our operational workflows—from vendor management to staff welfare—run seamlessly.
Duties and Responsibilities:
Contract Lifecycle Management: Monitor contract timelines and triggers. Coordinate with Persons-in-Charge (PICs) to initiate renewals, escalate bottlenecks, and maintain accurate records of finalized agreements.
Vendor & Service Analytics: Conduct monthly performance analysis of external vendors and internal service delivery. Prepare comprehensive reports to ensure Service Level Agreements (SLAs) are met.
Training & Development Coordination: Facilitate the end-to-end training process. This includes logistics, calendar management, and handling financial documentation (PO, invoicing, and payment) with service providers.
Stakeholder Coordination: Act as a liaison between Group ICT and internal business entities to ensure smooth service delivery and communication.
Administrative Support: Assist in organizing and coordinating meetings, workshops, and events related to IT governance.
Competencies & Core Skill Sets
Currently pursuing or a graduate of a Degree/Diploma in Business Administration, Management, Finance, or a related field.
Process-Driven: Strong understanding of administrative workflows and basic financial processes (POs, Invoicing).
Analytical Mindset: Ability to interpret performance data and translate it into clear, actionable reports.
Organizational Mastery: Exceptional ability to manage multiple timelines (contracts, trainings, events) without losing sight of detail.
Communication: Excellent verbal and written skills for coordinating with PICs, vendors, and internal leadership.
Personal Style and Behavior
Firm yet Diplomatic: Able to hold stakeholders accountable to deadlines while maintaining professional relationships.
Proactive & Resourceful: Doesn't wait for instructions when a contract trigger is approaching; takes initiative to start the process.
Adaptable: Comfortable switching between analytical reporting and event planning.
High Integrity: Handles sensitive contract and financial data with total confidentiality and discretion.
About Governance, Assurance, & Planning (GAP):
GAP aims to close the knowledge gap and make all relevant data easier to access across the Group ICT Department so that we can align on a “single source of truth”. We are devoted to building a team with diversity of thought, background and experience. Our goal is to drive a vibrant culture of transparency and collaboration, so that every person has deeper opportunities to excel, while doing meaningful work.
The unit will centrally manage:
○ Governance and SOPs,
○ Risk management,
○ Audit monitoring and closures,
○ Cybersecurity coordination,
○ Financial administration and planning, and
○ Strategy planning
GAP will monitor, maintain and enforce policies and will also liaise with other Group ICT departments for related deliverables and submissions.
GAP will identify, organize, review and maintain where applicable, all data related to projects, assets and systems under care, contracts and financials.