The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
The intern will support the Renters Insurance team by processing policy declaration pages, performing basic ledger adjustments as applicable in dispute cases, and reaching out to residents to educate them on policy requirements and any corrections or actions needed on their end. All communications and case management are handled through Salesforce and Yardi.
The goal of this internship is for the selected candidate to develop a thorough understanding of the team's processes in a timely manner, becoming an effective contributor and enabling the team to maintain service level standards and respond to residents promptly throughout this high-demand period.
Key Objectives:
Process and validate residents' insurance policy declaration pages in accordance with company requirements.
Perform basic ledger adjustments related to insurance disputes as applicable.
Communicate with residents to provide guidance on policy corrections and required actions. Develop proficiency in Salesforce and Yardi to manage cases and communications efficiently. Support the team in maintaining service level standards across all case categories during peak season.
Additional support will also be required due to the Heitman Portfolio transition, which will increase the workload.
Our full-time employee benefits include:
A competitive and comprehensive benefits package.