The Intermediate Process Engineer is a position responsible for the creation and maintenance of End-to-End Process documentation across Retail Banking and U.S. Consumer Cards. The role will play a key part in the facilitation, build out and development of our Business Process Modeling & Notation (BPMN 2.0) program that enables the strengthening, improvement and Risk Management of processes within these groups. The role will involve aspects of process modeling, data management, process maintenance, as well as procedures and infrastructure work within Process Excellence.
Responsibilities:
Effectively communicate with individuals across all levels of the organization
Demonstrate excellent communication and facilitation skills with executive presence
Proven ability to complete highly complex projects on time and within budget
Knowledge of core processes and systems leveraged across the various functions within the firm
Proven ability to leverage process management principles to drive efficiencies
Well versed in working in and supporting a heavily integrated team environment with very aggressive timelines, large workload and high demand for accuracy and quality
Knowledge and experience with CEAM, ICRM, Process Mapping, Citi Risk and Controls a plus
Self-starter, able to operate with minimal direction, with strong work ethic, passion for learning, and a desire to accomplish tasks with excellence
Strong collaboration skills. Able to successfully work with diverse functional teams and across multiple markets and geographies.
Promotes a culture of teamwork and able to create and foster strong partnerships
Qualifications:
5+ years of experience in business process mapping and/or enterprise architecture preferred
Demonstrated ability to effectively use complex analytical, interpretive and problem-solving techniques
Proven interpersonal, diplomatic and influencing skills
Consistently demonstrated clear and concise written and verbal communication
Education:
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Business Strategy, Management & Administration------------------------------------------------------
Job Family:
Business Process Re-Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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