Interim Director Case Management

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor’s degree in nursing
• Certification in Case Management

Experience / Qualifications

• Minimum five (5) years advanced or specialized work experience in care management programs
• 2 years progressive leadership and management experience

Position Summary

The Director of Case Management reports to the Vice President and Chief Nursing Officer and leads the overall operations of the Case Management department.

The Director of Case Management oversees a staff of case managers, social workers, and discharge planners responsible for patient care coordination, and staff who serve as clinical subject matter experts for clients implementing care management programs. Develops and implements case management programs, including intake or discharge planning, complex case management, and transition of care programs. Evaluates patient care data to ensure that care is provided in accordance with clinical guidelines and organizational standards. Develop partnerships with providers and clients to achieve quality and cost management objectives.

The Director ensures cost effective use of human and mental resources in delivering case management services.

• Management of length of stay, observation patients, Outpatients in a Bed, care coordination and discharge planning.
• Responsible for annual budget development, new program development, establishing department policies and procedures, department goals and objectives. 
• Maintains quality assurance. 
• Promotes and coordinates department Quality Improvement.
• Coordinates activities with other departments to provide and maintain optimal standards of patient care. 
• Manage process improvement initiatives, develops, and implements workflows.
• Develops policies and procedures.
• Develops, maintains, and oversee training materials and programs for case management staff training needs.
• Compiles and reports case management data and other key metrics for internal and external reporting.
• Responsibilities include the assurance that the staff adheres to the Jupiter Medical Center Compliance Program, to the rules and regulations of all local, state and federal guidelines, and to the standards of accrediting bodies.
• Position works closely with the finance, decision support and the revenue cycle teams.
• Effectively uses and role models current management techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Supervises the development of service policies, procedures, and operating guidelines.  Collaborates with other services within the division.  Ensures that information is disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces all hospital and personnel policies and procedures.
• Lead and/or serve on hospital and Utilization Management committees, teams, and work groups as required.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.  Guides and supports the professional development of individuals so that they can fulfill future job/role responsibilities, define career goals, and establish development plans to achieve them; gives people constructive, developmental feedback and advice.  Invests time and resources into building the capabilities of team members.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the organization toward goal accomplishments.  Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance for ideas and accomplish “win-win” solutions.  Emphasizes the importance of people’s contributions; lets staff know why their work is important and how it will benefit themselves and others; ties work activities to people’s personal career goals and life interests.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

Makes long-range plans by formulating business objectives and setting priorities which support organizational change in light of the internal and external trends.  Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards staff based on how their actions support the broader needs of the organization.

Being a Champion for Change and Innovation

Challenges the status quo; Stands alone and speaks out in defense of personal principles; Encourages people to question existing methods, practices, and assumptions.  Effectively balances risk and opportunities; thinks through potential positive and negative outcomes;

Supports people in their efforts to try new things.  Generates novel and valuable ideas and uses these ideas to develop new or improved processes.

Navigating Organizations

Understands the capacity, ability, and potential results of internal and external stakeholders as well as politics on organizational functioning and success.  Understands the value and ability of internal and external stakeholders, as well as the effect of culture and politics on organization function.  Understands how work gets done in organizations; builds networks that allow them to efficiently drive projects through the organizational structure; maximizes productivity while staying within constraints of formal organizational policies and rules.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the organization and stakeholders.

Promoting Diversity and Inclusion

Treats all people with dignity and respect by being fair and consistent.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenges bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Setting a Strategic Vision

Acts as a catalyst for organizational change by building a shared vision with others which ensures alignment of the organization’s vision, strategic plan, mission, and values; influences others to translate vision into action.  Identifies and articulates the strategic goals and direction of the organization, division, or group; establishes connections between short – term and long-term objectives.

Holding Self and Others Accountable

Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback to others; recommends proper training and coaching when appropriate; ensures recognition for positive results and takes corrective actions to resolve performance problems as appropriate.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing and stretching. Must have manual dexterity for typing and computer data entry.  Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert and self motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.          

Threshold Requirements

These threshold requirements are required and completed on a yearly basis:

• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
• TB/PPD Surveillance Program.
• Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.