Interdisciplinary (Family Advocacy Program Case Manager)
Department: Department of the Navy
Location(s): Washington, District of Columbia, Millington, Tennessee
Salary Range: $106349 - $121684 Per Year
Job Summary: This position is assigned to Commander, Navy Installations Command (CNIC), Washington, DC or Millington, TN; Fleet and Family Readiness (FFR) Programs (N9); Family Readiness Division. Incumbent is responsible for providing oversight, guidance, and accountability for the full range of responsibilities associated with the Navy's Family Advocacy Program, including policy development, program evaluation, and collaboration with installation-level FAP staff.
Major Duties:
- In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Provides program oversight, procedure guidance, and support for the Family Advocacy Program (FAP) at the headquarters level, ensuring consistent implementation across Navy installations and alignment with Department of the Navy (DON) and Department of Defense (DoD) standards. Monitors program performance, assessing compliance with strategic objectives, and addressing challenges related to program delivery. Provides authoritative guidance to installation-level teams, ensuring effective execution of FAP initiatives that support the safety and well-being of service members and their families. Develops, reviews, and implements FAP procedures and guidance that address child abuse, domestic abuse, and family violence prevention. Procedures are crafted to incorporate evidence-based practices, align with overarching DON/DoD policy, and remain adaptable to evolving challenges. Ensures procedures support a comprehensive prevention and response framework, with a focus on achieving operational readiness and family resilience. Supports the headquarters review team for Incident Determination Committee (IDC) reviews, ensures complex and sensitive cases are reviewed thoroughly and consistently, in accordance with policy and regulatory guidance. Conducts detailed analyses of FAP program data to evaluate effectiveness, identify service gaps, and recommend program improvements. Data-driven insights are used to inform resource allocation and policy adjustments, with regular reports provided to senior leadership. Reports highlight program performance metrics such as case outcomes, program utilization, and prevention initiative effectiveness, enabling evidence-based decision-making at the highest levels. Provides subject matter expertise and professional development opportunities for installation-level FAP personnel. Equips staff with the skills and knowledge needed to address sensitive and complex cases effectively through workshops, webinars, and tailored training materials. Serves as a consultant on high-profile or challenging cases, offering expert guidance on case management, program implementation, and adherence to IDC protocols. Ensures consistent service delivery and compliance across all installations, while also supporting the integration of telehealth services as an accessible and effective tool for reaching geographically dispersed personnel and families. Fosters collaboration between FAP and internal/external stakeholders to enhance program effectiveness. Works closely with Fleet and Family Support Centers (FFSCs), Counseling, Advocacy, and Prevention (CAP) programs, and other DON offices to ensure integrated service delivery and alignment with Navy Quality of Life initiatives. Liaises with DoD programs, civilian agencies, and community organizations, facilitating coordinated responses to cases involving multiple stakeholders. Tracks warm hand-offs for complex cases and ensures streamlined access to resources for service members and their families. Coordinates with stakeholders and supports in implementing comprehensive prevention strategies to address systemic risk and protective factors across the military community. Provides leadership with analysis, execution guidance, and monitoring of research-based prevention and intervention programs aimed at reducing incidents of family violence, promoting resilience, and fostering healthy environments. Oversees the integration of telehealth services within FAP, ensuring secure use of approved platforms and resolving logistical or technical challenges. This approach extends the reach of FAP services, providing innovative solutions to support the unique needs of Navy families in remote or dispersed locations. Ensures the FAP remains a leading model for addressing and preventing family violence within the Navy through proactive engagement and robust partnerships.
Qualifications: Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Four (4) years of specialized experience working in the field of child abuse, domestic abuse and/or family violence. Knowledge of the Family Advocacy Program (FAP) policies, procedures, and regulations, including DON and DoD standards. Comprehensive knowledge of and skill in implementing prevention, intervention, and response frameworks for addressing child abuse, domestic abuse, and family violence within the military community. Knowledge of telehealth technologies and their secure application in delivering FAP services. Skill in advanced analytics to evaluate program performance, interpret complex data sets, and provide evidence-based recommendations to senior leadership. Skill in procedure development, incorporating best practices and emerging research to create adaptable, policy-aligned guidance for FAP personnel across Navy installations. Skill in communication, consultation, and training to effectively guide installation-level teams, provide subject matter expertise, and foster cross-functional collaboration with internal and external stakeholders. Skill in strategic planning. Ability to coordinate effectively with internal stakeholders, external partners, and senior leadership to achieve strategic goals and maintain operational readiness. Ability to lead FAP initiatives. Ability to make decisions independently. Ability to manage competing priorities.
How to Apply: To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 12/12/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12843151It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Application Deadline: 2025-12-12