Intakes Shift Lead

Position Description: 

In a support capacity to a government office, the Shift Lead assigns tasks to Intakes Specialists on their shift, providing technical assistance and quality assurance as needed. The Shift Lead will manage daily tasks and monitor the work of the overall Intakes Team whose role is to receive case referrals and perform intake and placement for eligible program participants. 

The Shift Lead may perform Intake Specialist responsibilities as needed (i.e. in the case of a call out or the need for additional coverage). 

Position Duties: 

• Acts as a POC for Intakes staff if Supervisor is not available during assigned shift. 

• Ensures shift handover reports are completed and uploaded accurately in accordance with established protocol. 

• Provides training for new intakes staff on all elements of the intakes process (as needed and in conjunction with Supervisor), acting as a mentor to new staff. 

• Primarily responsible for daily task delegation and ensuring tasks are completed accurately and timely according to expectations.   

• Performs quality assurance checks throughout the shift, maintaining accuracy and adherence to all procedures. 

• Elevates performance concerns to Intakes Supervisor.  

• Elevates process concerns/suggestions to Intakes Supervisor.  

• Performs Intake Specialist tasks as needed based on schedule and demand.  

• Other duties as assigned by the Intakes Supervisor. 

This position is 100% remote; however, candidate must be located in the DMV area.   

Education 

Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline required. 

Qualifications: 

• 3+ years of related experience with a BA/BS degree.  

• At least 1 year of direct intakes experience, preferred.  

• Strong organizational skills. 

• Strong analytic skills. 

• Strong oral and written communications skills. 

• Excels in a fast pace, high volume environment. 

• Demonstrated leadership capability.  

• Strong MS Outlook and MS Excel skills. 

• Knowledge/experience in supporting immigrant/refugee or other vulnerable populations preferred.  

Additional Requirements: 

• Position includes shift work. Position will a combination of evening/overnight shifts throughout the business week and weekend shifts as assigned. Federal holiday week coverage will vary. 

• Requires Public Trust or the ability to obtain one.