Intake Specialist-Brown Deer

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

• Welcome patients and caregivers, ensuring a positive and seamless admission process. 

• Collect, verify, and input medical, insurance, and demographic information with accuracy. 

• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms). 

• Register patients and manage documents using the Cerner system. 

• Conduct safety checks and assist with belongings searches as needed. 

• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment. 

• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access. 

• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues. 

• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements. 

• Explain insurance coverage to patients and handle related inquiries. 

• Provide clear documentation and communicate cases requiring special attention. 

• Participate in on-call, weekend, and holiday coverage as scheduled 

• Professional demeanor and adherence to hospital policies. 

• Knowledge of Joint Commission standards and willingness to participate in training. 

• Commitment to the mission of Rogers Behavioral Health and patient care excellence. 

Education/Training Requirements:

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)