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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.
About the role
As an Intake and Referral Worker, this is your opportunity to provide a responsive intake service to people seeking support from Gambler’s Help Therapeutic Counselling program, including comprehensive needs identification at point of engagement.
Reporting to the Senior Gambler’s Help Therapeutic Counsellor, this is a 12-month fixed term role offering 30.4 hours a week, located in Kensington, VIC.
How you will make an impact
Deliver educative and therapeutic counselling to individuals, couples, families, and groups across multiple platforms (face-to-face, phone, text, online), ensuring ethical, effective, and accountable practice.
Provide responsive intake services, assess client needs and risks, manage waiting lists, and offer brief interventions or crisis support when required.
Organise, design, and facilitate group programs (including problem gambling support), ensuring ongoing assessment and appropriate referral of participants.
Identify service gaps, contribute to program planning and quality improvement, maintain accurate records, and provide reports to the Clinical Team Leader.
Conduct training and secondary consultations, liaise with service providers, and build strategic relationships to strengthen peer education and professional development.
What you will bring
Tertiary qualifications in psychology or social work or other related disciplines are mandatory
Relevant experience in a social service environment
Applicants must be registered in accordance with the Health Practitioner Regulation National Law (Victoria) Act 2009 or have membership of the Australian Association of Social (AASW) or have membership of the Psychotherapy and Counselling Federation of Australia (PACFA)
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Access to EAP and health & wellness initiatives incl Fitness Passport
Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
Conditions
Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 5
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration