Intake Administrative Support Coordinator, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.

The opportunity: In this role as the Intake Administrative Support Coordinator, you will facilitate distribution of incoming Intake emails received via several shared email boxes to appropriate areas for processing, ensuring all emails are answered within a timely manner.

Location: This role reports to the Milwaukee WI office.

​How you will contribute:

• Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research
• Accurately readdress and re-mail checks with updated addresses
• Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation
• Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists
• Monitor folders for printing of items to process or mail such as: Welcome letters, Trailing Documents and New Claims to Intake from other departments
• Research Member Not Found letter replies from providers to validate member selection.
• Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit.
• Aid developed accuracy standards and metrics and maintain all required logs for daily production reporting
• Electronically distribute received mail to other departments
• Accountable for robust grasp of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake
• Ensure Protected Health Information (PHI) is secure when handling and processing documents
• Maintain safe and clean working environment by complying with procedures, rules, and regulations
• Participate in peer-to-peer training as requested to assist new team members and/or increase personal knowledge of functions

What you will bring with you:

• 2+ years of office work or administrative experience
• Strong attention to detail and high degree of accuracy
• Excellent interpersonal skills
• Acceptable written and oral communication skills
• Knowledge of general computer software
• Ability to prioritize and organize multiple tasks
• Ability to work in excess of 40 hours in a week, when necessary, as needed or required to meet business needs
• Interacts in a professional and effective manner with all internal and external personnel
• Ability to handle repetitive work

Physical Demands

• Requires overall light physical effort (up to 25lbs.)
• Manual dexterity and sitting is required (i.e. use of personal computer).
• Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers
• Ability to travel or move about within and outside serviced facilities required.

Salary:  

$35,400-47,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. 

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Administrative Services

14/12/2025