Insurance Program Manager (Hybrid) - Financial Services - Insurance & Risk Management

Scheduled Hours

37.5

Position Summary

The Insurance & Risk Management Group (“IRM” or the “Group”), a department within Treasury Services, identifies and analyzes exposures to University losses in the various areas of liability, which include property, cyber, auto, and workers compensation among others. This area works closely with various departments and functional leaders across the University to identify and assess exposures. The Group determines best practices and methods for managing risk for over 22,000 employees, several billion dollars in property, and other liability exposures. Risk management is conducted through contractual risk transfer, commercial insurance products, and/or self-insurance. The Group also conducts claims management, provides reporting and payment of claims. The team also develops annual insurance budgets and year-end allocation of costs to operational units. The Group provides guidance and consultation to areas such as international travel committee and student health. The Group also provides reporting to senior leadership, as well as prepares regular updates on the insurance programs to the Audit & Risk Control Committee (standing committee of the Board of Trustees).

The Insurance Program Manager (the “Manager”) is responsible for the day-to-day administration of the University’s property and casualty insurance programs, with primary accountability for preparing and coordinating annual insurance renewal submissions across all lines of coverage. This role supports the Director, Insurance & Risk Management (the “Director”) in executing the University’s risk financing strategy, managing broker and vendor relationships, overseeing certificate of insurance compliance, administering claims across property, automobile, and general liability lines, and ensuring that appropriate insurance limits are maintained for on campus events and for University contracts.

The ideal candidate brings strong analytical skills, meticulous attention to detail, the ability to compile, organize, and communicate – both written and verbal – complex insurance data clearly and accurately, as well as a high degree of service-oriented professionalism.

Job Description

For Insurance Renewals, the Manager, working closely with the Director:

• Serves as the primary coordinator for all annual insurance renewal submissions across the University’s property and casualty lines, including property, general liability, automobile, workers’ compensation, umbrella/excess, crime, cyber, executive risks and specialty coverages. 

• Prepares complete and accurate renewal applications and submission packages; ensures all required supplemental forms, schedules, and exhibits are included and current.

• Assists the Director in reviewing underwriter proposals and coverage comparisons; prepares summary analysis to support coverage selection decisions.

For Property, Automobile, and General Liability Programs, the Manager:

• Is responsible for claims for all University-owned locations and contents. 

• Self-handles all claims within our property deductible. 

• Works with our carrier to resolve claims over the deductible. 

• On call to respond to losses that may occur on or off campus.

• Manages auto program for University-owned vehicles and rented vehicles for University business. 

• Negotiates and settles all first-party auto damage claims, including contacting the repair shop, arranging for car rentals, and obtaining appraisals for any vehicle deemed a total loss. 

• If a vehicle is damaged by a third party, works with the third party to recover our costs. 

• Reports all auto liability losses to Pinnacle’s TPA.

• Works with TPA to exchange any information needed and authorize any settlements.

• Investigates, negotiates and settles liability claims within the designated settlement authority. 

• For claims that must be reported to Pinnacle/TPA, works with TPA to exchange any information needed and authorize settlements. 

• For claims in litigation, works alongside OGC for a constant exchange of information with OGC and TPA. 

• Updates the Pinnacle Claims Committee on applicable claims at meetings.

For Insurance Accounting/Quarterly & Year-End Billing, the Manager:

• Processes, tracks, and allocates all insurance premiums and payments. 

• Works with the Director to recover insurance premiums and expenses from various departments via quarterly and year-end billings.

• Produces reporting and dashboards for leadership.

• Surety Bond Program: Administers the University’s surety bond program, including tracking bond requirements, coordinating issuance and renewals, and maintaining bond records.  Processes bond requests from departments; ensures appropriate bond types and limits are in place for applicable roles and projects.

• Certificates of Insurance: Administers the University’s certificate of insurance (COI) program, including issuance of certificates evidencing the University’s coverage and collection/review of certificates from third-party vendors and contractors.

• Verifies that vendor and contractor certificates meet University minimum insurance requirements; follows up on deficiencies and coordinates with Procurement and Legal as needed.

• Contracts: Reviews contracts from Joint Research Office for Contracts, Resource Management and various other departments to discuss/approve insurance portions of contracts and requests certificates of insurance when needed.

Committee Assignments:

• Chair of the CURMA/CUTA Claims Committee and a member of the Pinnacle Claims Committee.  Attends quarterly meetings for both, reviewing and advising on claims and reserves for all member schools.

• Member of the Student Conduct Board. 

• Reviewer of WUGO (WashU Student Group Organizer) events. Reviews applicable events that meet certain risk factors and comment, approve or deny each event. 

• Engages in special projects as requested

Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

• Hybrid work arrangement.

• The Insurance & Risk Management Office is located in the West Campus Main Building in a tobacco free environment.

• 37.5-hour work week with extra hours as needed.

• Travel between all University-owned properties and campuses for meetings and loss investigations.

• Travel outside of Missouri for Pinnacle meetings.

• Travel within Missouri for CURMA/CUTA board meetings.

• Other business travel may be required from time to time.

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement (PC Typing).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Ability to work with RIMS system (Riskonnect or other) and TPA online claim system.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Analytical Thinking, Claims Management, Data Confidentiality, Decision Making, Detail-Oriented, Microsoft Office, Privacy Compliance, Problem Solving, Relationship Building, Self Motivation, Service Oriented, Team Player, Verbal Communications, Workday Software, Working Independently, Written Communication

Grade

G15

Salary Range

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.