Title: Insurance Product Operations Subject Matter Expert (SME)
Location: Austin, TX / Dallas, TX / Bedminster, NJ
Reporting to: Senior Operations Manager
About Hippo:
Hippo Holdings consists of national property and casualty insurance companies—including Spinnaker Insurance Company and its subsidiaries, rated A- (VIII) by A.M. Best—along with an insurance agency and a managing general agent. Enabled by technology, Hippo brings products to market through a diversified range of offerings sourced from both owned and third-party programs, available on an admitted and surplus lines basis. We partner with innovative market leaders across personal, commercial, and specialty lines, as well as traditional and non-standard opportunities.
About This Role:
The Insurance Product Operations Subject Matter Expert (SME) role provides specialized insurance product expertise to support operational, risk management, and compliance needs across the organization. Serving as a subject matter expert, the role collaborates with business units and cross-functional teams to guide product operations and data needs for new and existing programs. The position also supports enterprise initiatives—such as program due diligence, and product management. Through strong analytical and advisory capabilities, the role helps maintain compliant, informed, and strategically sound insurance operation practices.
About You:
You are a strategic, detail-oriented problem solver with strong analytical and conceptual thinking skills, able to assess complex insurance product operations and make sound, data-driven decisions. You are highly organized, effectively managing multiple priorities while supporting both day-to-day operations and broader enterprise initiatives. You communicate clearly and adapt your message to diverse audiences, enabling strong cross-functional collaboration and informed, compliant decision-making.
What You’ll Do:
- Conduct research on insurance products and document data inventory requirements to support business processes, compliance analytics, and risk management activities.
- Analyze insurance products to identify and interpret applicable risk and compliance requirements, including detailed mandatory data elements needed to maintain regulatory compliance.
- Partner with business units to deliver product-specific expertise, guidance, and consultation that enable effective execution of operational and strategic responsibilities.
- Serve as the subject matter expert (SME) for insurance products within the company’s underwriting and business appetite.
- Support cross-functional initiatives requiring insurance product advisement, including due diligence research, regulatory data calls and reporting, and product development or management efforts.
- Provide advisory support on compliance requirements, including product-related guidance for compliance and regulatory projects (e.g., ISO/ISS).
- Review and interpret regulatory updates communicated by Legal or Compliance and translate them into actionable business requirements.
- Lead the review and approval of data onboarding requirements for new programs or product implementations.
- Perform additional duties and responsibilities as assigned to support departmental and organizational goals.
Must Haves:
- Bachelor’s degree in Business, Finance, Risk Management, Compliance, or a related field.
- 3–5+ years of experience in any of the following:
- Insurance product filing or development
- Insurance product or regulatory research
- Understanding of insurance and regulatory terminology and/or operations.
- Familiar with various insurance sources such as Insurance Services Office Manual/Circulars, NAIC, SOVOS, etc).
- Strong analytical and conceptual thinking skills, with the ability to solve problems and make decisions through analysis.
- Strong organizational and time management skills.
- Ability to clearly articulate thoughts and ideas and adjust communication based on audience
- Certification/designation in ARM, CIC or CPC+U a plus
Benefits and Perks:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.