The primary duties of the Insurance Operations Specialist are to:
Responsible for onboarding/off boarding users for all essential Insurance Agency and Vendors systems. Position requires high-level administrator access and confidentiality.
Monitor Insurance Agency Help Desk and Licensing email boxes, including after-hours support, answering questions on policies and procedures, password resets, and troubleshooting technical issues. Make independent decisions to determine the best approach or action to take in non-routine situations.
Report Agent appointment/system access issues to Third Party Carriers and System vendors, monitor resolution timeliness and escalate, when necessary, to management.
Participate in Agency system upgrades, patch fixes and enhancement deployments, following test plans as specified. Off hours testing sometimes required.
Research, document and update Standard Agency Operating procedures for Carrier onboarding and Licensing.
Provide analysis and audits that Agency standard operating procedures are being followed and users are complaint with Agency systems and Third party carrier systems.
Make recommendations to management for process improvement changes for efficiency and compliance.
Facilitate the onboarding of new carriers by communicating agency desired structure, learn the carrier onboarding processes and provides information for the initial onboarding process.
Maintain regular communications with partner carriers for the purpose of Agency changes, onboarding procedure changes, compliance changes and issue resolution
Responsible for the same duties of the Insurance Licensing Specialist and assists Licensing Department team members with questions on processes and procedures.
Create ad hoc reporting as requested.
Participate in special projects to include data gathering, operational modeling and research as requested, designing reports, providing summaries and exception information.
Maintain corporate licenses in the Agency footprint as well as updating and interacting with Regulatory State Agencies.
Process Payment transactions for licensing costs via internal financial software.
Other duties as assigned.
Minimum Qualifications:
Associate Degree in Business or related field; Bachelor’s degree preferred.
3 to 5 years of experience in an Insurance Agency environment required.
Property and Casualty License preferred (or ability to obtain).
Proficient PC skills including Microsoft Office applications, specifically Word, Excel, Access and PowerPoint.
Ability to treat data confidentially and to professionally interact with all levels of management and regulatory state agencies.
Ability to work independently with little direct supervision.
Ability to read, analyze, develop and explain/support financial and operational data.
Knowledge of Agency management systems, e signature software and comparative rater software desired.
Familiarity with Insurance regulatory procedures.
Ability to navigate State Department of Insurance Websites (DOI) and National Insurance Producer Registry (NIPR) and interact with members of these regulatory state agencies.
Knowledge of the business line processes and procedures is preferred.
Excellent organizational, business writing and communication skills, enabling effective and professional interaction with all levels of Associates.
To the qualified candidate, we offer:
A competitive hourly rate of $22.50 to $31.50/hour, depending on experience
Annual merit elgibilty based on individual performance
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Admin - Clerical