Posting Date
04/21/20262000 Boca Chica Blvd, Brownsville, Texas, 78521-2226, United States of AmericaInsurance Counselor I
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
This role requires travel to our DaVita clinics in McAllen, Edinburg, Harlingen, Brownsville, Laredo and other surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options. Travel and in-person patient support may be up to 3-4x per week, Work from home the other days.
Travel and in-person patient support is required and may be up to 3-4x per week with variability within area based on patient need
Candidate must reside in Harlingen, McAllen, Brownsville, or the surrounding area. This role requires visiting clinics within these cities on a regular basis
Candidate must be able to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.
Valid driver’s license – Insurance Specialists will drive their personal
automobiles to get from one clinic to another. A valid driver’s license within the state you are applying is required, with an acceptable driving record
Insurance Counseling
Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Identify, resolve or escalate issues as appropriate for prompt and effective resolution
Proactively build relationships with patients
Proactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issues
Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities
Partner with Social Workers to maintain awareness of patient insurance questions
Patient Interaction
Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
Provide high-level of customer service to ensure patient questions or issues are addressed effectively
Provide information to patients to help them find and/or secure the insurance coverage of their choice
Reporting
Manage and update tracking tools as appropriate
Review trends with team and operational leadership
Provide monthly reporting and analysis on key metrics related to patient education and advocacy
Compile monthly operations reviews on assigned patient portfolio
Other duties and responsibilities as assigned including but not limited to:
Attend team meetings, phone conferences, and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Participate as requested in special projects and Insurance Management Team initiatives
Mentor team members as appropriate on Insurance Management practices
Shadow new hires to mentor and to provide training as needed
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
#LI-RH1
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $19.50 - $25.50 per hour.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.