Instructional Designer/Program Manager

About the Role:

Grade Level (for internal use):

11

The Instructional Designer and Program Manager plays a pivotal role in executing the Commercial Readiness learning strategy, specifically focused on Sales Specialist and Account Manager onboarding across Market Intelligence.

Reporting to the Commercial Readiness L&D Lead, this position is integral to the Revenue team by driving impacting learning experiences that encompasses the required skills for new employees to excel in the revenue organisation. This role will be responsible for designing sales skills, product knowledge & systems training learning paths.

This role requires a strong foundation in instructional design, with demonstrated experience in managing complex projects, and leveraging Learning Management Systems (LMS) to deliver and track training. The ideal candidate will thrive in a collaborative, fast-paced environment and demonstrate a passion for learning and development.

Key Responsibilities:

Instructional Design & Learning Experience Development

• Design and develop engaging, instructionally sound learning experiences specifically for Sales and Account Manager onboarding, including eLearning modules, instructor-led sessions, blended learning programs and learning assessments.
• Translate complex sales concepts and tools (e.g., Sales frameworks, S&P product propositions, CRM & tools) into compelling and actionable learning content in collaboration with subject matter experts (SMEs).
• Facilitate virtual training sessions that encourage skill application and enhance learner engagement, specifically targeting new Sales and Account Managers.
• Support new joiners with ad-hoc learning to enhance their onboarding experience.

Learning Program & Project Coordination

• Oversee end-to-end learning project execution related to Sales and Account Manager onboarding, including timelines, deliverables, and cross-functional collaboration.
• Maintain and update onboarding learning assets throughout their lifecycle, ensuring content remains current, accurate, and aligned with evolving business needs.
• Support the development and maintenance of onboarding roadmaps and role-based learning journeys to enhance sales readiness and performance for new hires.

Needs Assessment & Performance Analysis

• Conduct learning needs assessments utilizing learner data, business metrics, and stakeholder feedback to identify skill gaps specific to Sales Specialists and Account Managers.

Stakeholder Collaboration & LMS Coordination

• Collaborate with teams across Sales Enablement, Product, Marketing, and HR to ensure onboarding programs are integrated within the broader learning ecosystem.
• Act as a key point of contact for stakeholders, providing regular updates and ensuring alignment throughout the learning paths.
• Deploy training through Learning Management Systems (LMS) such as Mindtickle, Workday Learning, or Cornerstone, managing logistics, tracking learner progress, and generating reports.

Evaluation & Continuous Improvement

• Analyze learner feedback, participation data, and performance trends to assess the effectiveness of onboarding programs and guide ongoing improvements.
• Continuously iterate on content and program design based on data insights to ensure ongoing relevance, engagement, and impact for new Sales and Account Managers.

Qualifications:

• 2–4 years of experience in Learning & Development, with demonstrated expertise in instructional design and program management, particularly in onboarding contexts.
• Proficiency in using the ADDIE model to develop learning programs across various delivery formats (blended, virtual, eLearning).
• Strong LMS expertise, including experience with platforms like Mindtickle, Workday Learning, or Cornerstone for effective content deployment, tracking, and reporting.
• Understanding of adult learning principles, blended learning strategies, and microlearning best practices, especially as they pertain to sales training.
• Experience working cross-functionally and managing relationships with internal stakeholders, particularly in a sales environment.
• Familiarity with sales enablement concepts.
• Excellent communication, organization, and stakeholder management skills.
• Experience using learning analytics to inform program decisions and drive improvements.
• Financial services experience is a plus, but not required.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)