Role Highlights
Location: Open to QBE office locations Nationally
Type: 12-month fixed term contract, full-time hours
Shape how claims professionals learn through practical, scenario‑based learning design
Hybrid role, Happy to talk flexible working
The opportunity
Are you a creative, digitally savvy Learning Designer who likes to work at a fast pace and is ready to change the world of learning? Keep reading because this is the role for you!
We have the opportunity for an Instructional Designer to join QBE Insurance on a 12-month fixed term contract within the AUSPAC Claims business.
In this role, you’ll work collaboratively with the Claims business to design and curate innovative learning solutions – we’re looking for someone to break the wall, do things differently and get truly creative!
Your new role
Design and develop effective and engaging storyboards and digital learning content aligned to Property and Liability claims capabilities
Partner closely with AUSPAC Claims SMEs and learning leads to translate complex claims concepts into clear, practical learning experiences
Think differently in how we leverage digital adoption platforms and emerging tech options make learning easier and more accessible for our people
Ensure learning content aligns with agreed skills frameworks, proficiencies and priority claims capabilities
Play a key creative role in defining our learning approach and team brand by designing the look and feel of our training solutions
Maintain design standards and governance for digital learning assets
Bring contemporary learning practices and “outside‑in” thinking into claims learning design
About you
Experience designing learning solutions and developing detailed learning storyboards, through digital learning application including Articulate, MS365, and Vyond
Experience partnering with business SMEs and translating operational content into learning interventions
An excellent communicator who can quickly establish strong relationships with multiple stakeholders
Understanding of capability frameworks and their use in workforce upskilling
Knowledge of contemporary learning theories and learning practices eg human centred design and social learning
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Communication, Creativity, Critical Thinking, Customer Value Management, Financial Products, Influencing Others, Instructional Design, Intentional collaboration, Managing performance, Program Evaluations, Risk Management, Stakeholder Management, Strategic Management, Team Management, Time ManagementApplication Close Date: 04/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.