Installation Surveying Engineer

Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. 
 

About your team: 

At British Gas, our mission is to sell it and mend it.   

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We are looking for an ACS qualified Installation Surveying Engineer to join our NEST team covering the South Wales and Mid Wales regions.

Please note, this is a 6 month secondment/fixed term opportunity.

• £46,689 pro rata
• Secondment/Fixed term, Full-time, 40 hours per week
• Location: Field based in the South Wales and Mid Wales regions
• Company Benefits

About the role:

As an Installation Surveying Engineer, you will be working to the highest standards of quality, efficiency, safety and customer satisfaction, to deliver to business and personal KPIs to increase the profitability of the Nest scheme.

• Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction on the Nest Fuel Poverty Scheme
• To undertake retrofit assessments in accordance with PAS 2035, the specification for the energy retrofit of domestic buildings.
• Provide technical support, coaching and advice to customers about improving their energy efficiency plus measures.
• Complete a technical home audit EPR (Energy Performance Report) or EPC (Energy Performance Certificate) on customers properties and design a heating system to meet both customer and business requirements.
• To complete technical post inspections, sign off installation work completed on Nest.

• Complete heating surveys and final inspection sign off visits always ensuring that all works have been completed to the customers’ satisfaction and in line with the contract specification.
• To provide enhanced retrofit advice to support a householder’s journey to a low carbon home.
• Complete technical assessments maintaining safe work delivery for your region and provide information updates as required.
• Develop and maintain excellent customer relations, resolving low-level field related customer complaints and problematic jobs to improve the reputation of the Company.  Take proactive action to identify and address the cause for complaint.

Here’s what we’re looking for:

We are looking for someone with an understanding of the health, safety, environmental & associated legal requirements that are relevant to the work and ensure the teams comply with these.  Help the teams understand and actively promote issues regarding health, safety & the environment.

• Valid ACS (essential)
• Experience of surveying properties or installing heating systems or similar (essential)
• Energy Awareness 6281-01 (desirable)
• Renewable Awareness 6281-02 (desirable)
• Level 3 GDA/ DEA qualification (desirable)
• Retrofit Assessor qualification (desirable)
• Oftec qualification (desirable)
• Part P / 17th edition (desirable)

• Excellent written and verbal communication skills for effective customer relationships
• Positive approach to change and willing to learn new skills and develop the role as required.
• Ability to work to challenging targets and timescales.

• Confidence and creditability with the ability to articulate in a clear and concise manner.
• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.
• Coaching skills. 

• Able to adapt to new systems and processes quickly.

• High level of computer literacy to operate technical packages.

Why should you apply?  
 
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 
 
https://www.morethanacareer.energy/britishgas 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.