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Summary
The Installation Manager is responsible for scheduling, coordinating, and managing all field installations to ensure timely completion, quality workmanship, and superior customer satisfaction. This role oversees installation operations, maintains strong relationships with contractors, and ensures adherence to company standards, compliance requirements, and safety regulations. The Installation Manager works closely with Field Managers to support successful field operations and ensure that all projects are completed efficiently, accurately, and in alignment with company goals.
Essential Responsibilities
Workforce & Labor Management
Maintain an appropriate workforce to support customer volume and service needs through effective recruitment and contractor engagement.
Monitor installer workforce balance, skill levels, and workload distribution to align with company standards and installation demands.
Assign installation contractors to jobs based on capacity, capability, and geographic proximity to ensure efficient scheduling and on-time completion.
Maintain daily communication with contractors to track job progress, confirm completion status, and resolve installation-related issues promptly.
Installation Oversight & Quality Control
Provide clear direction and expectations to install crews and subcontractors to ensure consistent adherence to company quality and service standards.
Conduct regular quality reviews and provide feedback to installers on installation outcomes, ensuring continuous improvement and accountability.
Address installation challenges and product requirements proactively to prevent delays and ensure customer satisfaction.
Oversee processing of work orders to ensure accuracy in materials, labor, and services used according to company guidelines.
Compliance & Safety Management
Ensure that all installation contractors adhere to company compliance and safety standards.
Notify installers of upcoming compliance requirements or policy changes and follow up to ensure timely completion.
Promote and enforce safe work practices, ensuring that all field activities meet health and safety regulations.
Support Field Managers and installation teams in maintaining compliance documentation and certifications.
Communication & Coordination
Serve as a primary point of contact for Field Managers, installation contractors, and other internal departments.
Communicate regularly with teams to provide updates, relay expectations, and address scheduling or performance issues.
Collaborate with production, customer service, and logistics teams to ensure field readiness and efficient job execution.
Escalate critical issues or project risks to senior management as needed.
Continuous Improvement & Leadership
Evaluate installation processes to identify opportunities for efficiency improvements and cost savings.
Support training initiatives for new and existing contractors on installation standards, compliance, and quality expectations.
Maintain professionalism and a customer-focused attitude in all interactions with clients, vendors, and internal teams.
Perform additional duties and projects as assigned by leadership to support field operations and company objectives.
Education & Experience
Required
High school diploma or GED equivalent.
5+ years of experience in installation management, field operations, or construction supervision.
Valid driver’s license with an acceptable driving record.
Proven ability to lead and coordinate multiple teams and projects simultaneously.
Experience managing subcontractor relationships and labor assignments.
Preferred
Bachelor’s degree in Construction Management, Project Management, or a related field.
Experience with installation scheduling systems, ERP software, or workforce management tools.
Skills & Competencies
Communication: Strong verbal and written communication skills with the ability to interact effectively across departments and with customers.
Leadership: Demonstrated ability to lead, coach, and hold installation teams accountable while maintaining positive relationships.
Organization: Exceptional time management and organizational skills in a fast-paced environment.
Problem-Solving: Ability to analyze issues, make sound decisions, and implement solutions quickly and effectively.
Technical Proficiency: Proficient in Microsoft Office Suite and familiar with accounting, inventory, or scheduling software.
Customer Focus: Professional demeanor with a commitment to delivering a positive customer experience.
Work Environment & Physical Requirements
Primarily office-based with regular interaction with field teams.
May occasionally require travel to job sites for inspections or field coordination.
Ability to sit, stand, and operate office equipment for extended periods.
Must be able to lift materials or equipment occasionally and work in varied environmental conditions as needed.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.