Mitel

Inside Service Sales Operations Assistant

Sao Paulo (Remote) Part time

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Supports the sales team with daily operational and administrative activities, helping to organize the sales pipeline, follow up on leads, and maintain accurate customer information in the CRM. This is a part-time role ideal for someone organized, proactive, and comfortable with customer contact.

Key Responsibilities

  • Update and maintain CRM with leads, contacts, activities, and opportunities.

  • Support the preparation and sending of commercial proposals, quotes, and presentations.

  • Make outbound calls/emails to confirm customer data, schedule meetings and follow up on proposals.

  • Assist Inside Sales in qualifying leads according to defined criteria.

  • Monitor and report open opportunities, pending documents, and follow-up actions.

  • Support the organization of online meetings, demos, or calls for the sales team.

  • Generate simple reports (e.g., leads contacted, meetings booked, proposals sent).

Requirements

  • High school diploma completed (or currently in college is a plus).

  • Basic knowledge of sales routines or customer service is an advantage.

  • Basic to intermediate Excel/Google Sheets and email tools.

  • Ability to learn and work with CRM systems.

  • Good oral and written communication.

  • Organized, disciplined, and able to manage tasks within a short daily schedule (2h/day).

Desired Profile

  • Proactive and hands-on.

  • Comfortable with talking to clients by phone and email.

  • Detail-oriented, ensuring information in the CRM is always updated and accurate.

  • Interested in learning and growing in sales/commercial career paths.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.