Reporting to the Customer Service Supervisor, the Inside Sales Specialist is responsible for working cooperatively with the sales team and assigned customers to deliver exceptional sales and customer support with the goal of growing sales while increasing customer satisfaction for all Regal Rexnord products and services under Marathon Special Products Brand. Contribute to overall team success by identifying current customer trends, orders and inquiries that promote the ease of doing business.
Key Accountabilities:
Achieves defined sales objectives for assigned accounts
Engages in a team-based selling approach consisting of trust, respect, and open communication amongst field sales, customer service, and production teams
Establishes and maintains partnerships with new and existing customers by effectively applying the highest level of product knowledge related to the appropriate customer application to maximize sales opportunities
Delivers timely solutions to customers’ issues by proposing product and service changes or creating procedures for resolution
Works effectively in an intradepartmental environment to ensure transparency of information and cooperation among departments
Achieves measurable customer satisfaction scores by proactively addressing customer issues
Sales Responsibilities:
Identifies sales opportunities and utilizes a team-based selling approach to meet defined sales goals
Understands and practices strategic and partnership building skills to increase customer satisfaction and trust
Embraces industry practices and utilizes appropriate business tools to drive results
Customer Management Responsibilities:
Identify specific market trends and level of customer knowledge to strengthen partnerships and achieve long-term customer loyalty
Manages all customer issues to facilitate timely issue resolution
Manages administrative duties related to customer portals and ERP data management for customer orders
Respond to customer inquiries relating to pricing, lead time and delivery in support of Marathon Special Products’ profitability, sales, and customer satisfaction objectives
Qualifications:
Bachelor’s degree in Industrial Technologies, Mechanical Engineering, Industrial Distribution, or other technical-based fields is beneficial but not required.
Minimum 2+ years in a customer service role within a production or manufacturing environment required.
Must understand purchase orders, shop floor processes, and basic logistics to support customers effectively.
Ability to translate production knowledge into customer support.
Customer-Facing and Sales Skills: Strong communication skills with experience in customer-facing roles. Some sales background is highly encouraged.
Strong technical aptitude and ability to learn new systems quickly.
Ability to work collaboratively in a team environment.
Above-average interpersonal skills with strong time management and organizational capabilities.
Experience with funnel management and Salesforce.com is a plus (not required).
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Compensation Details:
$55,000 - $65,000
The salary range provided is intended to display the value of the company's base pay compensation for all statewide locations across the United States. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, candidate's skill set, level of experience, education and internal peer compensation comparisons.
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Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.