Working at Freudenberg: We will wow your world!
Responsibilities:
- Support Account Managers with new business development activities, including customer follow-up and lead support.
- Serve as a focal point for customer inquiries and ensure requests are processed within established Sales Lead Time goals.
- Prepare, track, and follow up on customer quotes to obtain feedback and support quote-to-order conversion.
- Maintain accurate Customer Master Data and customer pricing in SAP.
- Ensure timely and complete CRM documentation and act as a CRM process expert for the team.
- Work closely with Sales and Operations to ensure customer specifications are accurate and aligned to written documents and quotes.
- Support continuous improvement efforts, monthly reporting, and data-driven initiatives to exceed customer expectations.
Qualifications:
- Associate’s degree required; Bachelor’s degree preferred.
- Inside Sales or Customer Service experience, preferably with SAP.
- Strong verbal and written communication skills with confidence in phone-based customer interaction.
- Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
- Proficient in Microsoft Office; experience with ERP and CRM systems required. Strong Excel skills are a plus.
- Ability to build strong internal and external partnerships to achieve business goals.
- Self-starter with a positive, flexible, “can-do” mindset and strong problem-solving skills; familiarity with ISO, AS, or lean manufacturing environments is helpful.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg-NOK General Partnership