Main Accountabilities
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Collaborate with the Commercial team and Business Manager to establish and meet annual sales budgets.
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Detecting opportunities, seek out, analyze and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
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Maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
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Negotiate prices, payment terms and volumes with customers to maximize returns to the business.
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Act as the main point of contact and offer administrative support to the sales team
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Serve as the direct point of contact for customers, providing after-sales support and follow-up assistance.
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Handling of suppliers, customers, and products creation on different ERP systems and regularly update them.
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Create purchasing requests (ARO) and secure the necessary approvals.
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Assist in creating and maintaining an accurate, up-to-date customer database for the relevant business unit by gathering and analyzing the market info (product, competitor, industry data, etc.) to enable development of the business strategy.
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Maintain close communication and follow up with the Supply Chain team on order execution.
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Closely monitor stock levels to ensure timely replenishment.
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Provide support during marketing event preparations and execution.
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Monitor and follow up on customer satisfaction.
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Owner: “HR”
Document ID: F-ME-04-02_6
Implementation date: 9-May-2025
This is an approved document, originated by the SHEQ.
Job Description
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Prepare monthly sales reports
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Track receivables and notify the Sales team when necessary, keeping business risk to a minimum.
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Manage customer requests for samples, both locally and intercompany, and ensure timely follow-up.
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Promote the use of the Customer Portal and the e-Lab, if applicable
Skills and qualifications
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Fluent in English
• Strong relationship building and negotiation skills
• Strong communication skills
• Teamplayer
• Commercial and dynamic mindset
• Legal and quality driven
• Passionate about achieving goals/targets
• Understanding of customer and market dynamics and requirements
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Good presentation skills
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Ability to work under pressure
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Understanding of products and their application
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Bachelor degree in the relevant industry is preferred
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±3 years of experience in a commercial role in the relevant industry is a plus
• IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)