Inside Sales - Cell and Molecular Research: Customer Operations & E commerce Specialist (Consumables) M/F/D

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for an Inside Sales Representative M/F/D within our Cell and Molecular Research Consumables business to cover the DACH market. 

Bring your customer-first mindset and digital commerce savvy to a role that sits at the heart of Agilent’s consumables business. You’ll be the first point of contact for our customers, ensuring their digital interactions, orders, and quotes run smoothly—while partnering with sales to keep deliveries on track and issues resolved fast.

As part of the DACH Inside Sales team the desired candidate will:

• Support price implementation—apply increases, and when needed, negotiate with tact and data‑driven rationale.
• Own day‑to‑day e‑commerce operations for B2B connections and our online store - track Agilent online store requests, resolve online shop issues, and administer the electronic catalogue.
• Drive delivery follow‑up (scheduled ship dates, partial shipments to prevent delays, backorders, and priority lists) and keep customers proactively informed.
• Handle backorder communications - explain status, set expectations, and de‑escalate when timelines shift.
• Clear orders for booking - help customers find the correct catalogue numbers and resolve price discrepancies before orders enter the system.
• Meet sales objectives by driving inbound activities. Proactively collaborate with field and cross Agilent teams to drive a differentiated customer experience.
• Prepare and manage quotations across defined consumables lines—accurate, timely, and aligned to pricing and contract terms.

Qualifications

Qualifications/What you bring

• Experience in customer operations/order management within a consumables business.
• Working knowledge of pricing (implementation, change control, and negotiation basics, impact analysis).
• Familiarity with B2B e‑procurement and online store workflows; comfort collaborating with IT/ops to resolve electronic catalogue or checkout issues.
• Strong attention to detail, ownership mindset, and the ability to prioritize across multiple customer requests.
• Excellent Verbal and Written Communication Skills as well as Interpersonal and Presentation Skills in German and English , additional European languages a plus.
• Fluency with CRM/ERP tools and spreadsheets; you’re data‑literate and process‑oriented.

On a personal level, you are creative and customer focused. You are flexible and adaptable, show a real can-do demeanor and are motivated to work in a fast-paced, dynamic, international team environment. You enjoy working both autonomously and as part of a team.

This position can be located anywhere in Germany.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Sales