Inpatient Capacity Management Director

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Inpatient Care Management

Overview of Position:

The Director of Inpatient Capacity Management provides strategic and operational leadership for hospital-wide patient flow, capacity management, and care coordination across the continuum. This role integrates patient logistics functions—including inpatient case management, bed management, transfer center operations, service response coordination, and Care Traffic Control—to ensure timely access to care, efficient patient movement, and optimal use of hospital capacity.

The Director serves as the operational authority for throughput, surge response, and escalation management while overseeing Inpatient Case Management services. This role collaborates closely with nursing, physicians, ancillary departments, environmental services, post-acute partners, and system leadership to reduce avoidable delays, improve discharge efficiency, and support organizational growth, quality, and access goals.

ESSENTIAL DUTIES
Strategic Leadership & Operations
1.    Leads the hospital-wide patient flow and capacity management strategy, aligning patient logistics operations with ancillary, clinical, and support services.
2.    Serves as the operational authority for throughput optimization, surge management, and capacity escalation.
3.    Translates organizational access, growth, quality, and patient experience goals into actionable patient logistics and throughput initiatives.
4.    Represents patient logistics on hospital and system committees related to operations, quality, safety, access, and population health.
Inpatient Case Management Oversight
5.    Provides leadership and oversight for Inpatient Case Management, including RN Case Managers and Social Work staff.
6.    Ensures effective care coordination, discharge planning, payer authorization processes, and activities related to patient flow, and transitions of care.
7.    Partners with physicians, nursing leadership, ancillary services, and post-acute providers to reduce avoidable days, improve discharge efficiency, and support timely transitions.
8.    Oversees staffing models, workflows, and performance expectations to ensure consistent application of professional case management standards.
Bed board / Bed Management
9.    Oversee Bed board operations to ensure accurate, real-time visibility of bed availability and appropriate patient placement.
10.    Standardizes admission, transfer, and discharge workflows to optimize bed utilization, reduce emergency department boarding, and improve inpatient flow.
11.    Collaborates with EVS, nursing units, and support services to improve bed turnaround times and readiness.
Transfer Center Operations
12.    Oversee Transfer Center operations, including inbound and outbound transfers and physician-to-physician communication.
13.    Ensures timely acceptance, placement, and completion of transfers based on clinical capability, capacity, and organizational priorities.
14.    Supports service line growth and access to specialty care by improving the efficiency and reliability of transfer processes.
Care Traffic Control (CTC) Program
15.    Works collaboratively with system leaders on the Care Traffic Control (CTC) program, including daily operational huddles, capacity reviews, and escalation protocols.
16.    Drives interdisciplinary alignment during periods of constrained capacity or surge.
17.    Ensures standardized communication, decision-making, and accountability related to patient movement and resource allocation.
Performance Improvement & Analytics
18.    Leads patient throughput and capacity improvement initiatives using data analytics, performance metrics, and operational dashboards.
19.    Partners with Quality, Finance, IT, and Analytics teams to develop actionable insights related to patient flow, length of stay, discharge efficiency, and access.
20.    Analyzes trends to identify opportunities for process redesign, system optimization, and improved interdisciplinary coordination.
21.    Ensures patient logistics operations align with regulatory, payer, and accreditation requirements related to patient placement, transfers, and discharge planning.
Professional Leadership & Development
22.    Maintains compliance with CMS Conditions of Participation, Quality Improvement Organization (QIO) requirements, and applicable accreditation standards.
23.    Maintains professional knowledge through participation in educational programs, leadership development, and professional organizations.
24.    Promotes a culture of accountability, collaboration, and continuous improvement consistent with Genesis HealthCare System Mission, Vision, and Value

QUALIFICATIONS
1.    Master’s degree in Nursing, Healthcare Administration, or Business Administration required.
2.    Current Ohio RN license (or active multi-state licensure) required.
3.    Minimum of five (5) years of management or demonstrated leadership experience required.
4.    Knowledge and understanding of case management acquired through case management or an equivalent combination of related professional experience, education, or training.
5.    Knowledge of patient logistics, hospital throughput, case management, discharge planning regulations, bed management, transfer operations, continuum of care services, and population health principles.
6.    Demonstrated ability to analyze data and leverage information systems to improve operational performance and patient flow.
7.    Proven ability to lead interdisciplinary collaboration across clinical, ancillary, and operational teams.
8.    Excellent leadership, communication, organizational, and critical thinking skills.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

1.    Works in an office environment.
2.    Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity.  Individual bends, reaches, pushes and pulls file drawers to file records and reports.
3.    Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
4.    Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.