Injury Management and WHS Specialist

• Full Time, Permanent Role
• Location: Flexible State Location with Work from Home Options!
• Salary starting from $105,000 + Super + NFP Salary Packaging Benefits
• Salary is dependant on skills and experience
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join Mission Australia as an Injury Management & WHS Specialist and strengthen a culture of safety and wellbeing so our people can serve communities with confidence.

In this role you will coordinate person‑centred return‑to‑work plans, navigate workers’ compensation across multiple jurisdictions, build trusted relationships with injured staff, insurers, brokers, and leaders, and lead WHS initiatives that reduce risk and support sustainable, meaningful work; keeping our purpose at the heart of every decision.

Your key responsibilities will be to:

• Be the first point of contact when an injury happens; lodging claims promptly and setting up practical, person‑centred return‑to‑work plans.
• Ensure compliance across states by applying the right workers’ compensation rules, keeping records accurate, and managing wage payments and reimbursements.
• Partner with people, not just processes; working closely with injured team members, managers, HR, insurers and providers to remove barriers and support a safe, sustainable return to meaningful work.
• Keep everyone informed by sharing clear updates and the right documents at each step so decisions are easy and recovery stays on track.
• Track outcomes and share insights; monitoring trends in mechanism of injury (including physical and psychosocial) and geographical locations
• Reduce risk and promote wellbeing by identifying trends and psychosocial risks, suggesting suitable‑duties options, and highlighting cost‑effective supports that speed recovery.
• Contribute to safety initiatives by supporting WHS projects and process improvements that strengthen our culture of safety and wellbeing so our people can keep serving communities.
• Providing data metrics and LTIFR in the Executive Committee (monthly) and Board reports (quarterly)

Requirements for success

• Return to Work (RTW) Coordinator training for applicable states (or willingness to complete promptly);
• HSR training/Cert IV WHS is highly regarded.
• 2+ years’ experience coordinating injury management/RTW, ideally in a Workers Compensation insurer/ Broker or large multi‑site organisation.
• Solid working knowledge of workers’ compensation and WHS requirements across multiple jurisdictions.
• Experience with risk/incident reporting platforms and injury management software (e.g., SOLVInjury), with accurate record‑keeping.
• Clear, compassionate communication and the ability to build trust with injured workers, leaders, HR, insurers and providers.
• Strong planning, time management and attention to detail to manage claims, payments, reimbursements and documentation.
• Ability to identify trends and psychosocial hazards, apply practical controls, and solve problems to support safe, sustainable return to work.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you