HIH - Infrastructure Engineering Advisor
This role helps support the operation and performance of Cigna's enterprise network – this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
- Understanding of core Network devices such as Routers, Switches, Firewalls and other devices in data center
- Knowledge of network architecture and design
- Smart hands support for data center devices and equipment’s.
- Provide console access to support teams for troubleshooting
- Power cycle for network and other equipment’s in data center
- Knowledge on UPS, PDUs and connectivity support
- Troubleshooting network connectivity issues for highly available systems.
- Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary.
- Support IT operations and network platform
- Monitor network performance and ensure system availability and reliability
- Support scheduled network maintenance and patching activities
- Provide triage support for alters and troubleshooting network systems
- Support disaster recovery operations and data backups
- Racking/stacking and installation of devices and establishing connectivity
- Decommission/remove devices/cables from racks
- Vendor coordination for troubleshooting and hardware/parts replacement and shipping components
- End to end cable tracing/testing support and establishing connectivity
Education:
- College degree (Bachelor) in related technical/business areas or equivalent work experience.
Experience:
- 11-13 years of experience in Networking
- Proven experience with support and operations of large-scale enterprise networks
- Industry certifications such as CCNA and CCNP.
- Experience with Cisco ACI
- Experience with F5 load balancers
- Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
- Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
- Experience with Python and other scripting tools
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Highly self-motivated and directed
- Strong organizational skills
- Keen attention to detail
- Strong customer service orientation
Skills:
- Willing to work in 24/7 coverage support and on call rotation
- Understand network protocols and strong ITSM knowledge
- Good data center knowledge
- Understanding of network infrastructure and network devices such as Routers, switches, firewalls, UPS, PDU’s, WLAN controllers, WAP, wired/wireless connectivity
- Knowledge on UPS/PDU’s
- Good Communication and problem solving
- Smart hands/touch support Knowledge
- Good to have CCNA, ITIL, Network+ certification.
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.