Infrastructure Engineer Prin

Job Posting End Date

03-13-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

We are looking for a motivated candidate who has a solid background in mainframe development or support and a strong desire to deepen their expertise within the MACSS ecosystem. The ideal individual need to be a strong independent contributor that also thrives in a collaborative environment.

The candidate must be able to communicate effectively across technical and business teams, and take ownership of tasks that span production support, testing, application troubleshooting, and regional coordination. Strong analytical ability, attention to detail, and the capability to manage multiple priorities are key. Experience supporting MACSS or similar CIS applications is highly valuable, and familiarity with MACSS functional areas (Billing, Credit, Orders, Messaging etc.) is a plus. We are seeking candidates who are customer focused and demonstrate leadership in problem-solving, continuous improvement initiatives.

Job Description

What you’ll do:

We’re seeking a Mainframe Application Support Engineer to provide end-to-end expertise, management, and support for AEP’s Customer Information System (MACSS), including DB2 archiving, RACF access/authorization, Install/1 support, region coordination, Endevor migrations, MACSS printing functions, and Disaster Recovery. In this role, you’ll coordinate across Customer Applications, Infrastructure, business SMEs, and vendors to plan and prioritize support, upgrades, outages, and enhancements; execute and monitor MACSS code releases; lead technical troubleshooting across MACSS functional areas (Billing, Credit, Orders, Messaging etc.); and collaborate on mainframe tool upgrades. The ideal candidate brings strong proficiency in COBOL, JCL, CICS, and hands-on experience with Mainframe, Broadcom Endevor, DB2, Install/1, Fresche Solutions Testbase, VERX and IBM Optim Archive, with a continuous improvement mindset and a “nice to have” understanding of CIS interfaces and processes.

Responsibilities include the following: 

• Provide overall expertise, management, and support of AEP’s Customer Information System (MACSS): This includes supporting the MACSS application as a whole and all the individual MACSS functional areas as well as the MACSS business subject matter expertise related to the applications and systems. The job requires close coordination with AEP IT Customer Applications and Infrastructure teams, MACSS BU, and vendors in providing daily support as well as planning for and prioritizing upgrades, outages and enhancements.
• Region coordination to facilitate communications for development, testing, implementation, administration and support for all MACSS regions utilized by all customer application teams.
• Perform and monitor all Endevor migrations for the MACSS functional areas.
• Provides advanced technical support and analysis, operation, administration, and troubleshooting activities.
• Adhere to and advocate change management policies, incident management and trouble response scenarios.
• Lead, facilitate, and coordinate work activities of others within the work group, team or department.
• Prepare and or update technical documentation including procedures, manuals, reports and standards.                                   
• Provide training and mentoring, as well as work direction, to others on the team and work partners.
• Support technical functions that pertain to MACSS application and functional areas.
• Provide expertise and guidance on projects for mainframe tools being upgraded, this includes any changes needed in the MACSS application as well as application testing.
• Identify and lead continuous improvement opportunities within the MACSS Application and Support team.
• Would be nice to have some level of understanding of AEP’s CIS systems interfaces and processes.
• Provide leadership and support for Business Continuity / Disaster Recovery activities and initiatives.
• Manage all assets such as Business Applications, Batch Jobs, Service Accounts, and Knowledge Base articles.
• Perform all ticket tracking and review through ServiceNow.
• Assist with audit related activities as required
• Other job duties as assigned.

Key Functions:

• The DB2 Archive tool/process

• MACSS RACF access/authorization issues

• MACSS MH system testing and project testing (I think this role should move to L3…)

• Install/1 support

• MACSS migration and region support

• MACSS Endevor Support

• MACSS printing functions

• MACSS Disaster Recovery

Technical Skills:

• Cobol

• JCL

• CICS

CIS info specific to MACSS:

• 1.Verx

• 2. Billing

• 3. Orders

Software Tools:

• 1. Mainframe

• 2. Broadcom Endevor

• 3. DB2

• 4. Install/1

• 5. Fresche Solutions Testbase

• 6. IBM Optim Archive

What we’re looking for:

Education:

• Bachelor's degree in computer science, engineering, or related technical field is required.

Experience:

• 7 years of relevant work experience is required.

• An equivalent combination of education and related experience may be considered.

Other preferences:

• Adhere to policies, procedures, standards, codes and regulations relevant to assignments.

• Mentor and provide functional/technical leadership and work direction to staff.

• Demonstrate in-depth and thorough knowledge of AEP , components, and facilities to enable more efficient and comprehensive responses to projects and problems. Exhibit and apply advanced proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.  

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

American Electric Power (On-Site)

#LI-Onsite

Compensation Data

Compensation Grade:

SP20-008

Compensation Range:

$98,993.00 - $128,688.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.