Information Security Analyst (ISA) – Officer

The Global ID Administration (GIDA) Analyst 2 is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Provide core customer service support for assigned applications and systems
• Initiate process changes and improvements that increase operating efficiency based on the Lean methodology
• Complete moderately complex projects end-to-end, utilizing tools and methodologies
• Provide guidance regarding Information Security concepts and policies (IS/GIDA policies and guidelines), recommend and implement day-to-day work
• Identify, register and resolve potential compliance issues, including accurate closure and inventory tracking
• Understand and apply complex decision-making processes by seeking out input from stakeholders and comprehending risks in decision making
• Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption
• Coach team member, identify development needs and identify resources to recommend stretch capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Certifications preferred
• Advanced proficiency with Microsoft Office tools and software
• Consistently demonstrates clear and concise written and verbal communication
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Digital Workplace Client Services

Digital Workplace Client Services (DWCS) provides the tools that enable and empower Citi's 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work— also providing technology support and enabling the technology for Citi events, desktop upgrades, and the end-user hardware lifecycle. 
 

The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. 

Global Client Services User Support: With 24/7 coverage, this team owns all user touch points, including Tech Bars, Deskside EUS, Multi-Media Provisioning, Desktop Engineering, Incident Management, Request Fulfillment, Problem Management, Service Desk Level 1, Level 2, Level 3 Support, Client Onboarding Access, Control Compliance Certification, Authentication, and Authorization.

GIAM Operations (previously GIDA) executes daily entitlement and access management transactions for internal Citi employees and some external clients who use Citi applications. 

This Role is responsible to perform ISA function for Unix during APAC time zone. ​​The critical activities include remediation of non-compliant items in CAMP which involves liaising with multiple stakeholders outside the team and driving outstanding items to closure.

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.