Manulife is seeking an Analyst, Information Risk Management to support the execution of second‑line oversight and challenge activities across technology, data, and operational risk domains. Reporting to the Director, IRM IRO, this role provides analytical, operational, and governance support to ensure that technology and data risks are managed in alignment with Manulife’s risk appetite and regulatory expectations.
This role is an individual contributor focused on execution and delivery by performing independent challenges and oversight over core functions.
Position Responsibilities:
Conduct evidence‑based reviews of first line risk assessments, controls, and risk decisions, providing objective challenge where needed.
Assess completeness and accuracy of first line documentation and support escalation when risk posture misaligns with appetite.
Support RCSA oversight by collecting evidence, reviewing controls, and identifying potential gaps against standards.
Assist in third‑party technology risk reviews, validating due diligence evidence and analyzing residual vendor risk.
Support oversight of technology and operational change initiatives, assessing proposed controls and risk impacts.
Review incidents, classifications, and root cause analyses, tracking remediation effectiveness and recurring themes.
Support issue management by challenging risk acceptances, reviewing corrective action plans, and validating closure evidence.
Contribute to BC/DR and critical operations oversight through analysis of test results, resilience gaps, and control effectiveness.
Perform data extraction and analysis to identify trends across risk events, issues, and assessments, producing clear risk insights.
Use automation, Generative AI, and Agentic AI tools to streamline evidence reviews, monitoring, and second line analysis.
Required Qualifications:
2–4+ years of experience in Information Risk, Technology Risk, Operational Risk, Cybersecurity, Compliance, or related fields.
Strong ability to adhere to consistent process-oriented requirements for challenge and oversight
Foundational understanding of risk management practices (RCSA, issues, incidents, BC/DR, vendor risk, etc.).
Ability to analyze technical and operational data and summarize findings clearly.
Experience with or interest in learning automation tooling, Generative AI, and Agentic AI.
Familiarity with GRC platforms (e.g., Archer, ServiceNow, Fusion) is an asset.
Knowledge of control frameworks (NIST, ISO, COBIT, CSA, etc.) is beneficial.
Strong communication, documentation, and analytical skills with the ability to work in a structured, detail-oriented way.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement